Terrible Customer Service and Business

[davidpotter]

I recently ordered a RX101 Marantz Bluetooth controller for my receiver. I order it Monday July 25th had it overnighted called Wednesday 27 several times . I finally got through to a person she said I should get it on Friday 29th. I waited and nothing came, I then called back towards end of the day and no one answered . I left them several messages and no return call. Here it is Wednesday August 3rd and I have been trying to contact them, no one will ever answer. I left them at least two messages a day. Fedex has no record of my package ever being shipped. I paid an extra $40 for over night delivery . I just want my controller and I will be happy. Also they debited my account day of order. I probably will never do business with these people again unless they make it right and stand by their word.

 

[markw]

I recently ordered a RX101 Marantz Bluetooth controller for my receiver. I order it Monday July 25th had it overnighted called Wednesday 27 several times . I finally got through to a person she said I should get it on Friday 29th. I waited and nothing came, I then called back towards end of the day and no one answered . I left them several messages and no return call. Here it is Wednesday August 3rd and I have been trying to contact them, no one will ever answer. I left them at least two messages a day. Fedex has no record of my package ever being shipped. I paid an extra $40 for over night delivery . I just want my controller and I will be happy. Also they debited my account day of order. I probably will never do business with these people again unless they make it right and stand by their word.

Normally, we take a dim view of anyone who joins purely to bad-mouth some place where they had a bad experience but, in your case, I find it amusing that, in your raging ire, you left out perhaps the most damning piece of information I'm sure you wanted to share.

Can you guess what that is?

P.S. Say "hey" to Harry for me.

 

[AYColumbia]

To be fair, he did NOT mention the source so it's just blowing of steam IMO. Something I would definitely do. They better reimburse ALL the shipping charges and I would definitely NEVER do business with them again if I were him.

Sorry if I let the cat out of the bag.

 

[markw]

So, it was meant to accomplish nothing except make a mess on our forum just so he could feel good. A true case of mental masturbation if ever I've seen one. Thanks for recognizing this and pointing it out for us.