"Superb" NAD Customer Service!!

[pearsall001]

I posted awhile back about the troubles I was having with my T773 avr. I purchased the unit almost 5yrs ago (2/04). The unit worked great, until just recently it started acting up. I sent it in for repairs ($400 bill). The unit just couldn't get fixed properly. So I contacted NAD & they went out of their way to make me happy.

They appologized for the inconvenience & offered to send me a T765 model (sells for well over 1K) at "No Charge" not even shipping. Dang!!! I wasn't expecting that especially since the T773 was 3yrs out of warranty. The T765 is the new replacement model for the T773.

I was expecting the usual...well we're awfully sorry but the unit is 5yrs old. Just go buy another one. Not so with Bob Moran at NAD. Wonderful fellow to talk to & he couldn't be more accomidating.

Their new lineup is supposed to be dynamite & Bob said I'll be "very pleased" in how much better it will perform over the T773. Burr Brown DAC's, outstanding pre section for 2 channel & the list goes on & on.

Also, Bob did offer me the opportunity to move up to the T775 model for a small fee. I declined the offer. For now the T765 is all I'll need & within the next month after the new T...HD models are on the scene, the upgrade moduals will be available for all the previous T series units. This way you can actually pick & choose a module that suits your needs. Very smart thinking on NAD's part.

Again, KUDO's to NAD & their superb customer service & commitment to their customers!!!

 

[jostenmeat]

This is great news. Wow.

JMO, as a fan of Audyssey product, I would've accepted the upgrade offer. I don't think your choice has MultEQ XT, just probably some basic distance/level cal. Maybe even a bit of EQ, but it's not the aforementioned RC.

What would be really interesting to check out with NAD's XT implementation are the additional proprietary curves as designed by Paul Barton of PSB fame. The XT alone is worth at least $500 to me all by itself. The only existing better versions require a professional with computer/software to come over, and one of those requires a $2,000 stand alone unit as well.

edit: I'm not sure which NAD models come with the additional target curves. That is definitely something I would ask about.

 

[Alex2507]

That's a great move on NAD's part. I just wish I knew what jostenmeat was talking about.

 

[pearsall001]

This is great news. Wow.

JMO, as a fan of Audyssey product, I would've accepted the upgrade offer. I don't think your choice has MultEQ XT, just probably some basic distance/level cal. Maybe even a bit of EQ, but it's not the aforementioned RC.

What would be really interesting to check out with NAD's XT implementation are the additional proprietary curves as designed by Paul Barton of PSB fame. The XT alone is worth at least $500 to me all by itself. The only existing better versions require a professional with computer/software to come over, and one of those requires a $2,000 stand alone unit as well.

edit: I'm not sure which NAD models come with the additional target curves. That is definitely something I would ask about.

You're correct. The T775 comes with the XT version that Paul Burton & NAD engineers designed. The T765 has basic Audyssey (distance, level, etc.) However, my decision was based on a few things. I don't need the extra power or HDMI connection on the T775. The DSP chips, DAC's, & preamp section are the same on both units. So sound quality wise they're the same.

The newest T785, 775, 765 HD models are due out in Feb I believe (much higher prices to boot). Once they are out, the MDC (Modular Design Concept) boards will be available for the T765, 775, 785. Now if I decide to upgrade my T765 I can & it will be a lot cheaper than the difference I'd have to pay to move up to the T775 now instead of taking the T765 at $0.00 cost. The Audyssey will be the latest & greatest version on the MDC boards & I'll probably go for it down the road. What's nice about the MDC boards is that you can pick & choose the upgrade that's right for your application. There is a method to my madness!

 

[Davemcc]

That's what I call customer service. Onkyo/Integra could stand to take lessons in customer service from NAD. I'm glad to see they are taking care of you like that.

 

[jostenmeat]

You're correct. The T775 comes with the XT version that Paul Burton & NAD engineers designed. The T765 has basic Audyssey (distance, level, etc.) However, my decision was based on a few things. I don't need the extra power or HDMI connection on the T775. The DSP chips, DAC's, & preamp section are the same on both units. So sound quality wise they're the same.

Good, I'm glad you knew. Just wanted to be sure!

The newest T785, 775, 765 HD models are due out in Feb I believe (much higher prices to boot). Once they are out, the MDC (Modular Design Concept) boards will be available for the T765, 775, 785. Now if I decide to upgrade my T765 I can & it will be a lot cheaper than the difference I'd have to pay to move up to the T775 now instead of taking the T765 at $0.00 cost.

Could you please share any info on how much they might charge for these boards? I assume the main reason to get one for most NAD owners will be the decoders. It's nice to finally see that they will soon finally take advantage of the modular design. (They had me wondering, it's been 1.5 yrs already).

The Audyssey will be the latest & greatest version on the MDC boards & I'll probably go for it down the road. What's nice about the MDC boards is that you can pick & choose the upgrade that's right for your application. There is a method to my madness!

This is certain? What exactly is the latest and greatest? More curves? Oh, maybe it's coupled with Dynamic EQ+volume? For anything better than XT requires an outboard computer, anyhow. Perhaps it simply has Audyssey software loaded, and the chips that exist already in the T765 already can process the calibration? So, you can order a board, say with decoders, and as an option one can special order it with certain Audyssey products installed?

Thanks for sharing any info you have, I do appreciate it. For instance, I myself eyed NAD products, having and still do own their own product, but the lack of decoders forced me to look elsewhere at the time. Now as a huge Audyssey fan, I'm quite curious this stuff.....

Sorry for the 20 questions!

 

[pearsall001]

As far as I know, the new models coming out in Feb (T785HD, T775HD, T765HD) will have updated Audyssey including EQ & volumn (going up to the Pro version ????). Now, I don't know if all the models will have it or just the top dog the T785. But the MDC modules for the previous models will permit you to upgrade, to what extent I'm really sure.

From what I understand, the whole purpose of the MDC modules is to make the models future proof. As new technology evolves, the modules can be updated. It all sounds good to me.

Another reason for me staying with the T765 (at no cost) is because my Sony LCD only has DVI connection. HDMI wasn't around when I bought it. So now when I upgrade my TV (hopefully no time soon, it still has a great pic) I'll be able to go right to the latest MDC board to update HDMI). But in the mean time I can pick up an Audyssey module. That's my plan (for now) I just hope they keep the boards around for some time to come.

 

[3db]

I sure hope they nip those quality control issuesin the butt. I've been a NAD die hard fan ever since I heard an older stereo amp of theirs drive a pair of Energy 22s some 30 years ago. Back then, that was the best systen I've heard and totally clobbered my friends set up with Carver and JBL 110s.