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<font color='#008080'>Audioholics just finished a partial review of the Sunfire III Pre-processor. It's quite a read, considering the price-point of this processor. I won't spoil it for you in case you haven't yet read it. Here's an excerpt:<table border="0" align="center" width="95%" cellpadding="0" cellspacing="0"><tr><td>Quote </td></tr><tr><td id="QUOTE">Fidelity, or Lack Thereof?

The Theater Grand III clearly lacked detail, dynamics and soundstage or presence. We also found it to sound tinny and compressed when compared to the other processors in our system, even the dated Sony TA-E9000ES. In addition, the mid bass and low bass sounded muddy with little dynamics. This was especially true when compared to the Integra Research RDC-7 (review forthcoming).</td></tr></table>
Discussions here are welcome, especially from anyone who's purchased one of these, or considered doing so.</font>
 
G

Guest

Guest
<font color='#000000'>Is it true that the specs. on the Sunfire are worse then most receivers?

If so, this is sad indeed. &nbsp;How about their amp? It is that bad as well?

Kid Charlemagne</font>
 
E

Eric

Audioholic
<font color='#000000'>$3,500 doorstop: caveat emptor.

I had to put my Nomex suit on half way through that review and I don’t even own a TGIII! I can’t wait for the rebuttal. &nbsp;
</font>
 
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B

brent

Enthusiast
<font color='#000000'>Wow! This is disappointing yet excellent information. I had seriously considered the Sunfire Ultimate Receiver that seems to be priced around the $3,000-3,500 range. Instead, as some of you know from my past questions to this esteemed and knowledgable panel, I purchased a B&amp;K AVR 507. Now I am really glad I didn't try the Ultimate Receiver since I am assuming that most of the same processor as well as sound and build quality(or lack thereof) is in that Model as well? I always thought Carver was a reliable and technologically advanced sorta guy but I may have dodged an expensive bullet by going with the B&amp;K. Any thoughts on this review as it relates to a prediction of how the Ultimate Receiver would compare in a review?</font>
 
gene

gene

Audioholics Master Chief
Administrator
<font color='#000000'>Brent;

The Ultimate Receiver is based off of the Grand III and their digital amp. &nbsp;IMO you are definately better off with the B&amp;K receiver which utilizes Class A preamp and Class A/B power amp, and has superior bass management, THX certification, and more flexible configurability.</font>
 
gene

gene

Audioholics Master Chief
Administrator
<font color='#000000'>Ladies/Gentlemen;

As President of Audioholics.com, I would like to apologize if our most recent review of the Sunfire III has caused any offense to owners, or prospective buyers.  While it is obvious we were quite displeased with its value and performance for a variety of reasons our review could have been written with more diplomacy.  Normally our articles undergo extensive peer review before publication, but due to time constraints and available resources, this particular article missed our ordinary checks and balances.  We have since updated it in a more objective and less aggressive fashion.  We sincerely hope you appreciate our efforts and wish to encourage any consumer in the marketplace to evaluate this and any other product on their own and formulate their own opinions based on their perception of the products performance and ability to satisfy their specific needs.  Our goal is to always provide the most objective and un-opinioned  audio information on the internet.  This can sometimes be difficult when writing subjective reviews and we will be mindful in the future.  Please note our view of the product remains unchanged.  We strongly feel based on its feature set and performance that it is grossly overpriced.  However, that is our opinion and should be noted as such.

[edited spelling/grammar]</font>
 
F

flintstone

Audiophyte
<font color='#000000'>I thought your review of the sunfire should have made note that this unit can be found with almost no effort for $1,000-$1,500 off list price. I have a Theatergrand II in my system that had about the same retail price as the III does, I bought it brand new for $1,200 off list and that was way before the theatergrand III came out. I can't knock your review of the III because I have never listened to one and my best guess would have been that it was better than my unit but maybe it is not. That said, if this had been the review of the theatergrand II I would have called it one of the biggest bunch of crap reviews I have ever read. I did compare my pre/pro to many others on the market at the time I was in need of a new pre/pro and found it to compare with everything out there I listened to, this model best fit my needs at the time and that is why I chose it. On the issue of noise, my unit is nothing but black background at any volume with any source. On the issue of the lights not turning down or off on the front panel, mine does both in the menu. Also I would point out, My unit is a very good two channel pre (not as good as my Bent Audio passive pre) but then most two channel pre's are no match for it. I have listened to a lot of gear in my time and sure have learned that there is no best of anything in audio, but did find your review to be very suspect IMHO unless the theatergrand III has some how gone very down hill from the older unit I own.</font>
 
gene

gene

Audioholics Master Chief
Administrator
<font color='#000000'>Flinstone;

You are entiled to your opinion just as we are with how we felt about the Sunfire processor. &nbsp;Any product can be had at a discount, so your point is irrelivant. &nbsp;The bottom line is if you are happy with it, than by all means enjoy it and skip over our review. &nbsp;There is no need for you to be offensive.

I will point out that many $800 receivers have at least 6-10dB lower noise floor, .5dB channel trim adjustments, and non of the deficiencies we listed in our review. &nbsp;In our opinion, we feel it is inexcusable that a product retailing for $3500 is so lacking, especially since this was the vendors third iteration of this product. &nbsp;You would think by now they would have realized the shortcomings. &nbsp;When we informed them about this, they didn't even care to know. &nbsp;Most vendors are always concered with feedback and criticisms of their products. &nbsp;We always point out design deficiencies is products (if they have them) whether we like them or not.

It seems the review has caused you offense, and I apologize if you have taken it that way. &nbsp;We realize it is difficult sometimes for people to hear a product may be lacking, especially after they shelled out the money for it. &nbsp;It is more difficult to write a negative review of a product than a positive one for fear of offending people. &nbsp;I hope you can appreciate our situation here and if you feel we have done a disservice to you as an owner, than I can only offer my condolences. &nbsp;We feel the revised review is more than fair and it will remain as is. &nbsp;In the future I suggest more civility in your forum participation if you desire to be an active participant.</font>
 
F

flintstone

Audiophyte
<font color='#000000'>Well Gene, I took no offense at all in the review and I am sorry if that made you a little on the offensive for me to question a review. I did very clearly state that I had never listened to this unit and that the III may have gone down hill from the II. That said, any product can not be had at large discount and I would think you would know that? I am happy with my system but thanks for the condolences anyway. I had not known of your site and had read about the review over at the Audio Asylum forum , a poster had said that the review was a good way for a small unknown review site to get some great free press, can't say if thats true or not but who knows in the audio review world, look at stereophile and how they have a great review for any company that places adds. Maybe you guy's should trash Pass labs or another company that always gets good reviews, It would make for some good add. over at AA and audiogon. On a side note, please get a new room to do review's, If we're to have any faith in your reviews we must have faith in your room, what's with all the windows in a hometheater room and the hard floors, we don't even do that, and your the sound experts?</font>
 
G

Guest

Guest
<font color='#000000'>I appreciate your explanation Gene. I think there is nothing wrong in publishing your findings and am glad you list all of the vendors you have relationships with. As a TG3 owner
I have not heard any noticable noise in my system. I have heard a soundtage that is incredibly lifelike, a realism on both music and movies that I have had one audio dealer state that my system sounded better than some 100K+ systems he had listened to. Perhaps the $1500 receivers you mention have similar qualities and are a good value.
I use my TG3 as an audiophile pre amp first and a HT processor second and would say that I really can't imagine ever taking it out of my system. The sound for my taste is just to rich and satisfying.
But, that is for my taste, which I would not expect everyone
to share.
Thanks</font>
 
S

steve

Audioholic
<font color='#000000'>Flintstone,

I don't think anyone here at Audioholic's feels like we are experts.  That is not in line with our reason and purpose for having this site.  What we do here is not based on being an expert, but being honest and not sugar coating our reviews for the good of the advertisers and the owners of products we review.  

We do have technical backgrounds which help us to do some impartial analysis of certain products.  In the case of the TGIII, we were able to take the manufacturers spec for the Signal to Noise Ratio, and scale it down to 1V, and then compare that to other processors and receivers in or under its price range.  Keep in mind that most manufacturers with something to hide tend to specify certain parameters in a way to make a product appear better than it really is.  In the case of Sunfire, they show the SNR at 2V so the value appears to be higher.

As for the noise, I don't think anyone should believe we mean it will sound like a Mac truck when you turn it on.  Not at all.  But given the SNR for this processor, it is most likely why it lacks the detail we found in many other products.  Granted, with a powerful amplifier, there will indeed be sufficient bass to please most people.  We also simply feel the bass is not as accurate and tight as other processors/receivers we have heard.

As for the room acoustics, we acknowledge this as an issue in Reference System 2 and are working to improve it.  The floors are taken care of when we do our listening tests.  I simply role out a large carpet prior to listening.  I didn't feel compelled to show it in the picture and explain this.  As for the windows; I have a house, not a movie theater or studio.  Some things can not be controlled.  In any case, the windows are not the issue in this room.  If you look at the pictures, you'll notice Echobuster sound panels on the front wall where most of the reflections will come from.

Furthermore, we are working with a room acoustics supplier (can not disclose the name at this time) and in the very near future, we will be upgrading this room with professional sound panels and bass traps.  At that time, we intend to write an extensive review on room acoustics and proper treatment.

Thanks for reading the review and for your comments.  Keep checking out our site for more upcoming information.</font>
 
gene

gene

Audioholics Master Chief
Administrator
<font color='#000000'>Flintstone;

Thanks for your feedback again.
First off, Sunfire products are one of the highest point lines in the industry and that explains why their products can be had at such discount.

Secondly, Audioholics.com has been around for over 4 years and is ranked as one of the top five audio websites on the internet in terms of traffic.  We receive over 200k visitors/mo with over 12Gbyte of throughput/month, so I hardly consider us small and unknown.

FYI; here is an Alexa ranking that shows us in better standing than some of the big online publications.
http://audioholics.com/contact/advertising.php



Thirdly; I assume you are referring to Reference System 2 regarding the glass and hard floors.  We all realize the limitations there and are working with various acoustics companies as Steve as stated to tame the room.  Also, Steve currently does have some sound treatment in his system to tame room brightness (namely Echo Buster sound panels).  The driver topology in his speakers limits vertical dispersion which also helps in rooms such as his.

Realize that people are bound by their living conditions and we are no exception.  For your reference, our other Systems #1 and #3 have a more controlled listening environment.

Forthly; who ever claimed we were sound experts?  We are all passionate audio enthusiasts, some of which are musicians and/or degreed engineers that operate this website as an information basis for the public.   Of course we write reviews and articles to boost our hits.  Why else would we bother to go through all of that effort, especially since there is little or no monetary gain for us to do so.  However the notion that we deliberately wrote a negative review to generate more hits is ridiculous.  

As I hope you can see with our reviews, we shoot straight from the hip.  We write exactly how we feel about a product regardless if it is favorable or not.  This sometimes limits our success with securing sponsorship and banner advertisements, but we wouldn’t have it any other way.    In fact, you will never find a banner ad to a manufacturer that we don’t personally believe in, have positive experience with,  or trust.   Unlike many other audio websites, you won’t find a lot of fluff or reviews of $10K speaker cables that are said to have “chocolaty midrange”.  We try to always write critical reviews of products and list all of their associated strengths and weaknesses for users to determine if the products will suit their needs.

Back to the Sunfire III; if the retail on this processor was around $2000 or so it would have received a much more complete and favorable review.  Based on our experience with the unit and its technical limitations, we just didn’t feel it was warranted.  Does this mean people should avoid buying this product based on our review?  Certainly not!  We never tell people what they should purchase.  We simply report our findings for them to use as a guideline when shopping for A/V gear.  If you don’t agree with the review, and feel the product suits your needs, then by all means ignore what we wrote and get the product.  In the end, all that matters is that you are happy with your purchase.  

People should never buy product solely on review or word of mouth.  In fact, if you read reviews with phrases like &quot;just buy them!&quot;, I recommend taking those reviews with a grain of salt.  I always advise people to demo as many different products as they can, preferably with the same listening conditions and associated equipment, and purchase based on what they feel satisfies their needs the best.  If the product is sold only via online, then make sure the vendor/manufacturer has a fair return policy in case you don't like the product.


Witchdoctor;

Thank you for your feedback and understanding.  To be fair, there are also a few receivers in this price range that have poorer SNR than the Sunfire III.  SNR is just one of many metrics that determine fidelity.  In this case, we felt that the average SNR of the Sunfire III could have been the limiting factor as to why we felt other preamps sounded more detailed in our reference systems.  However, in your system, given your particular combination of equipment, it is certainly possible this would not affect you.  Our reference systems employ reasonably efficient speakers which were in pretty close proximity to our listening position and this could be partly why we perceived the audible difference that we mentioned.  Again, we are pleased you enjoy your Sunfire III and appreciate your feedback on the product.  This is why we always post a “discussion” link to our reviews.  We want to know what all of you think about our reviews and share your personal experiences as well.  Great feedback from everyone!</font>
 
F

flintstone

Audiophyte
<font color='#000000'>stevied4him, thanks for your post, as I said in my post, I have never listened to the theatergrand III and it may very well be a over priced peace of ####. That said, the theatergrand II is one of the best unit's I could find at the time I was in the market for an upgrade in pre/pro market. My system is Krell Ksa-250 for front channels and Krell Kav-500 for center/side/rear channels, My speakers are Vmps Super tower/r's for front L/R and Vmps 626's for c/s/r speakers, sub is Vmps large model. My source are: Sony XA777es and Technics Dvd-a10 dvd audio player. Speaker and cable wire are all of very good quality and have 20A line for each amp and digital gear. I have no problem with your analysis of the theatergrand III, I have never listened to it and it may be that the unit went down hill from my unit. I think a bang for buck audio-video site is something all audio/videophile people can use as a source of info in their search for a great product, in this case and on this unit I feel something is not right in your review. I only gave my system info. so you would know where I was comming from and to give an idea of what I think SOTA bang for buck hometheater system can be. My cable's are balanced XLR type between pre/pro and amp's and noise is 0 at full volume with my Krell amps and 4 ohm/91db. Vmps speakers, help me out on this?</font>
 
F

flintstone

Audiophyte
<font color='#000000'>Gene, thanks for your feedback to my opinion on the review, my opinion was of little value as I have (as stated) never listened to the theatergrand III and own the II. My post to stevied4him should explain my view on the theatergrand and it's role in my system. I am glad your site is so well known, where have I been all this time, I don't read a lot of review's on audio anymore as I find them to be nothing more than opinions that mean very little to me at this point (35 years in audio) but still understand their importance to the new people that want the best their $$$ can buy, I can only hope your site will be of help to these people.</font>
 
G

Guest

Guest
<font color='#000000'>Decided to come on over and speak up here:

While this thread may not be the place to point out other objectionable articles, reviews and/or comments Audioholics has published, it's worth mentioning there have been other controversies. &nbsp;This particular TGIII controversy, if it is indeed one, is not the first.

First, I would like to address your statement that you have never claimed to be experts. &nbsp;No, maybe you never have explicitly said you were experts. &nbsp;But your articles and reviews say plenty that make your audience believe you know a heck of a lot more about audio than the average reader. &nbsp;Your site serves a purpose of getting information out - unbiased information. &nbsp;And to get that information out responsibly. &nbsp;Yes, people should evaluate any product for themselves, but a site such as yours can put on or remove an item from a person's evaluation list. &nbsp;An irresponsible or unprofessional review of a product that is deserving of more can easily dissuade potential buyers from even demoing it at all. &nbsp;So your very public, and in most cases, respected opinions can be extremely influential to many people. &nbsp;Not unlike an experts opinion. &nbsp;Would you not agree to this? &nbsp;Having said this, read on.

To the subject at hand - the review of the TGIII: &nbsp;I don't have an overly huge problem with it in it's current state. &nbsp;But your explanation of how the original review escaped your normal checks and balances is less than reasonable. &nbsp;How is it that time and resources were limited? &nbsp;What constraints did you have that wouldn't have allowed the review to go through all of the normal checks and balances and delay the review until it had? &nbsp;Are you saying you had a deadline? &nbsp;If you say yes, I would love to hear the explanation for that one. &nbsp;My bet is that you won't respond to this because you don't have an explanation. &nbsp;And if that's true, then what you did explain is either not true, or you were just plain unprofessional in allowing that initial review to see the light of day. &nbsp;And if you can't tell the truth to your own forum members, or be consistently professional, then why would anyone have reason to trust your review of the TGIII or any other? &nbsp;This is what makes you controversial, not because you decide to publish a negative review.

That original review used the words &quot;muddy&quot;, &quot;tinny&quot; and &quot;piss yellow&quot;. &nbsp;Those words indicate you more than disliked the product - not that it was only &quot;somewhat&quot; deficient for the price as the review now states at the end. &nbsp;It also makes the reader wonder if there is an agenda against Sunfire. &nbsp;Those words were not appropriate, and to let them appear at all, even for a day, was irresponsible. &nbsp;A non-suspecting reader may have crossed the TGIII off his list simply because he trusted those remarks. &nbsp;And that was unfair to Sunfire, it's retailers, and to any potential buyer. &nbsp;You will respond with something like &quot;well, other sites say &quot;just buy them&quot;, what do you think about that?&quot;. &nbsp;We're not talking about other sites and their lack of professionalism. &nbsp;We're talking about yours and how it relates to this specific review and your credibility on the whole.

If you really felt the TGIII exhibited qualities of muddiness and tinnyness compared to anything, why remove those terms from the review? &nbsp;Those terms are not offensive (like piss yellow is). &nbsp;You can't answer this because you know I am correct in the above paragraph where I say those words were not appropriate. &nbsp;And by not appropriate, I mean not a true representation of what you really thought. &nbsp;So it is clear you published thoughts which were not true. &nbsp;Bravo once again for removing those misrepresentations. &nbsp;It is telling however that you would or could allow any misrepresentation to be printed.

Like you hope, I do appreciate your efforts in revising the review to read more diplomatically. &nbsp;I have to wonder though, what was the motivation in doing that? &nbsp;It was obvious to me that the revision came only after a big flare-up at the AVS forum regarding you and your review. &nbsp;Without that &quot;bad press&quot;, I really wonder if the original review would still be intact. &nbsp;And if it would be, I think you would have a MUCH more difficult time defending it.

In the reviews current state, I think you are still overly harsh of some things. &nbsp;You are correct in pointing out many deficiencies that you believe to be critical at that price point. &nbsp;But you failed to give credit and even mention some of the features that were most likely put into the TGIII that were trade-offs to many (some nitpicky) things they didn't implement. &nbsp;You mention the extensive audio and video jacks, but you don't mention there are a whopping 3 component video inputs AND 2 outputs. &nbsp;What other piece has 2 outputs? &nbsp;A very nice included feature for some folks with two display devices! &nbsp;You don't even mention the front side effects channel availability. &nbsp;And your biggest mistake is the exclusion of anything regarding the staple of Bob Carver's feature set: &nbsp;Holographic Imaging. &nbsp;The exclusion of these features is again irresponsible and is a sign of objective reporting not being totally present.

You are adamant that the inclusion of only one IEEE port is a terrible thing, and maybe it is. &nbsp;But what good is two or three in today's world? &nbsp;Any more than one? &nbsp;This technology hasn't taken off, and when and if it does, there exists the possibility that one port could be useful. &nbsp;You can't know that it won't (for certain). &nbsp;I certainly do not, but I can foresee the possibility that an external IEEE hub or dual-headed cable would be able to accommodate a unit with only one port - not making it useless. &nbsp;Maybe, maybe not. &nbsp;Beating on this one point seems premature and unnecessary. &nbsp;The TGIII or any other unit that employs a single port may or may not be useless. &nbsp;You don't know, and you should have left it alone as every other review of it has. &nbsp;Not because they left it alone, but because that is the proper thing to do.

Your emphasis on SNR may well be valid. &nbsp;I have got to wonder though, if you were to take part in a blind test of preamps, would you be able to identify the TGIII every time (all other pieces being equal)? &nbsp;If your answer is that you could do it 10 out of 10 times because the noise level is so darn poor, then you are being overly arrogant and/or lying. &nbsp;And if you can't do it 10 out of 10 times, then maybe the measurements you so highly tout are every bit as suggestive to what you think you hear as someone else's flippant comments can be. &nbsp;I don't discount the importance of measurements and their impact on sound quality. &nbsp;I do however believe ones own ears and the emotional impact of what those ears actually hear in the end is a product of much more than SNR measurements alone. &nbsp;You can't simply state that good SNR measurements will ALWAYS equate to good sound reproduction. &nbsp;The inverse is also true. &nbsp;Are SNR measurements important? &nbsp;Definitely. &nbsp;To harp on it like you have suggests you have made up your mind about the product, once armed with measurements, before sitting down and actually listening to it though. &nbsp;Or that if you liked a product, but afterward found out it had poor SNR measurements, you would change your mind about liking it. &nbsp;And that would be unfair.

Is the TGIII review definitively unfair? &nbsp;I don't know for sure. &nbsp;I've addressed some questions - maybe some reasonable answers by the staff would clear it up???

Regards to all,

Mike
mpkistler@beckman.com</font>
 
<font color='#000080'>Thank you for your opinion. I think everyone will find it enlightening.

Please feel free to contribute anytime. Really.</font>
 
G

Guest

Guest
<font color='#000000'>Quite the massive discussion on the Theater Grand III. &nbsp;I ,as many others , am not a genius in the world of electronics. &nbsp;I do,however, have a good ear in relation to sound quality. &nbsp;And I am very concerned about the cost of the products I purchase. I do currently own a TG III and enjoy it very much. &nbsp;I did audition a Rotel preprocesser (which is admittedly a lot less money) and didnt find it comparable to the TGIII. &nbsp;A more direct comparison that I did audition in my home was the Anthem preprocessor. &nbsp;A spectacular piece , indeed. &nbsp;However I did not notice any audible difference between it and the TGIII ,regardless of the poor SN levels of the Sunfire. The sale went to the Sunfire due to a significant reduction from the suggested list price. &nbsp;My point being, I don't think anyone with even above average ears could hear the difference between the Sunfire and the others in its price segment.....</font>
 
B

brent

Enthusiast
<font color='#000000'>As a new reader and infrequent but most interested participant, I find this site refreshingly informative, unambiguous and most importantly, impartially based on experience. The original article on the Sunfire Theater Grand III was a matter of personal opinion by the author as are ALL reviews from any source on ANY topic-audio, or automobiles or appliances or downhill skis. Therefore it is axiomatic to any person of average intelligence that they must personally assess the information and opinions expressed in such an article and then give it such credibility and weight they deem appropriate as they research for themselves the topic at issue.

Personally, I thought the first article was excellent, well written and brutally honest about an expensive component that consistently failed to meet the minimum performance expectations FOR ITS PRICE RANGE-i.e. it simply &quot;didn't cut the mustard&quot; in comparison to its competitors.

My own opinion is that there should have been no subsequent &quot;apology&quot; or vacillation by the author on the tone or specific adjectives used to describe the overall listening experience. The article was fine as orginally written. If someone is to plan, construct and finance an expensive home theater system should have the opportunity to access any and all sources of opinions on any equipment they may consider. This site has an expansive right to express its collective and individual opinions and every audio equipment manufacturer explicitly understands such a basic concept. If the manufacturers or are recalcitrant about either providing equipment or indignant about a review then too bad-that's competition and the free market at work-the best products for the most reasonable amount of money usually and rightfully prevail-i.e. electronic Darwinism. The american auto market is an excellent example, over the years Japan and Germany made better vehicles and the public determined to pay for that superior quality at a price they clearly deemed reasonable. The competiton made everyone's automobiles better.

Constructive and civil criticims of this or any other article are just fine as well, however, I sincerely hope that these criticisms do not discourage, inhibit, dilute or color future reviews by this superb site, its forthright group of administrators, staff and knowledgable contributors and enthusiasts. Keep the great discussions and articles flowing. My two cents worth. &nbsp;

Brent</font>
 
Yamahaluver

Yamahaluver

Audioholic General
<font color='#0000FF'>I fully agree with Brent's point of view, constructive criticism and unbiased opinion is what keeps me with Audioholics.</font>
 
Khellandros66

Khellandros66

Banned
<font color='#000000'>I second Yamahaluver.

:0~

Bob</font>
 
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