I had something similar recently, but I'm afraid my experience won't help your dilemma.
I bought an older Klipsch powered subwoofer, and through trial and error discovered there was corrosion in the gain knob which made it basically set itself to max gain full-time. I'd try to turn it down, but it would still pound out at high volume. I had to unplug it and remove the plate amp in order to spray/clean the gain pot multiple times until it was back in proper working order.
Seeing as yours is a much newer unit, I don't think that'll help, but maybe someone searching the forums in the future will need this info.