I don't know how many people on here have bought an SVS sub from Sonicboomaudio but lately I haven't been too happy with their customer service. They started off great when I first bought my sub and responded to all my emails within 24 hours like it says on their website. Then I had a problem with my sub when I started hearing strange popping sounds during scenes with heavy bass and also in scenes when the bass is not so heavy like a when a tank fires a shot. I emailed them again about this problem and they forwared me to Tom at SVS who helped me troubleshoot the problem. It was determined that it was probably a problem with my driver since I couldn't get my sub to go any higher than 94-96dB without any signs of strain. So Tom recommended sending out a replacement driver for me to install. Then I got a call from Sonicboomaudio on Jan 22nd about the replacement driver and that it would be shipped by UPS. I sent an email asking for the approximate date it would be arriving and i got no reply. Its been two weeks and still no replacement driver. Two weeks seems a little long for something to be shipped within Canada. I emailed Sonicboomaudio again about the status of the replacement driver and still no response after 2 days. I really don't want to call them unless i have to because I would have to pay for long distance calling to Toronto. So here I am with a defective sub that still sounds great at moderate listening volume but if I want to invite friends over to show it off I can't even crank up the volume because of this problem i'm having. Well I don't mean to rant on here but i'm just a little frustrated by this. If I don't get my replacement driver soon I might try calling them. If that doesn't work I might have to consider returning it for my money back or exchanging it for another one.
