Sizzling rear channel on a AVR-307

[Budabear]

I just sold a B&K AVR-307 recently and after it was delivered it had a rear channel making a sizzling sound. I'm trying to decide to go the insurance route or pay the buyer back half of what he paid. I wouldn't imagine this would be an expensive repair but don't know for sure.

Can anyone help with this? Has anyone ever experienced such a thing and possibly had to pair for a repair?

 

[Grador]

Every repair is an expensive repair. Also if I had purchased it and the issue started immediately I'd probably be pretty upset about getting half back.

 

[Budabear]

Well upset isn't really an issue. I'm prepared to give him a full refund but he proposed half and keep the receiver. But that wasn't really the issue here. Thanks for your input!

 

[TLS Guy]

It is impossible to say where the trouble is. The noise on that channel good originate anywhere in the preamp section or power amp and even on the micro processor board.

Its painstaking bench work to isolate where the noise comes from. You just have to probe with the scope section by section until you find the noise source.

This fault might well be due to a bad pack or rough handling in shipping. Did you ship in original packing.

More likely than not the cost of repair is more than the unit is worth. So it is a recycle job. Unless there is obvious physical damage to the exterior of the unit, pursuing a claim with the carrier is not likely to be successful, but I suppose it is worth a try. Unfortunately more likely than not you are SOL.

 

[Budabear]

It is impossible to say where the trouble is. The noise on that channel good originate anywhere in the preamp section or power amp and even on the micro processor board.

Its painstaking bench work to isolate where the noise comes from. You just have to probe with the scope section by section until you find the noise source.

This fault might well be due to a bad pack or rough handling in shipping. Did you ship in original packing.

More likely than not the cost of repair is more than the unit is worth. So it is a recycle job. Unless there is obvious physical damage to the exterior of the unit, pursuing a claim with the carrier is not likely to be successful, but I suppose it is worth a try. Unfortunately more likely than not you are SOL.

Thanks, I figured as much. The receiver was perfect before shipping and shipped in the original carton. It was quite banged up when delivered and the buyer even said the box looked like it got wet somehow. I'm pretty much planning on letting the insurance company take it from my claim but we both felt that it was a waste.

Whats a shame is the fact that this receiver had hardly been used, perhaps a few times a year since I first bought it and not at all in the last 5+ years. Just started using it again before Christmas when I bought another TV.

Well I guess another one bites the dust. Lol

 

[TLS Guy]

Thanks, I figured as much. The receiver was perfect before shipping and shipped in the original carton. It was quite banged up when delivered and the buyer even said the box looked like it got wet somehow. I'm pretty much planning on letting the insurance company take it from my claim but we both felt that it was a waste.

Whats a shame is the fact that this receiver had hardly been used, perhaps a few times a year since I first bought it and not at all in the last 5+ years. Just started using it again before Christmas when I bought another TV.

Well I guess another one bites the dust. Lol

Under those circumstances I would pursue a claim with the carrier vigorously. Make sure the buyer takes good photographs of the packing and the unit.

 

[agarwalro]

I'm prepared to give him a full refund but he proposed half and keep the receiver.

Just playing devil's advocate. What's to say that there is any problem with the AVR's center channel? Maybe the buyer is hoping you take his offer and he gets a nice discount for a perfectly functional AVR.

In your place, I would have the AVR shipped back, if not for anything else, just to confirm that it malfunctioned (or not).

 

[Budabear]

Under those circumstances I would pursue a claim with the carrier vigorously. Make sure the buyer takes good photographs of the packing and the unit.

Thanks, already done.

 

[Budabear]

Just playing devil's advocate. What's to say that there is any problem with the AVR's center channel? Maybe the buyer is hoping you take his offer and he gets a nice discount for a perfectly functional AVR.

In your place, I would have the AVR shipped back, if not for anything else, just to confirm that it malfunctioned (or not).

I've already thought about that. While the guy seems extremely honest he understands that, with the claim already filed, the insurance company will pick up the receiver and he will not be allowed to keep it. The ironic part of this situation is that he already had the same receiver and his is no good. Unfortunately I didn't note the serial number before shipping so anything can happen. He opted for "possibly" getting back half his money and keeping the receiver. I won't know which way he wants to go until around Thursday when his money is downloaded from Paypal. At that point I will either give him a full refund and the receiver go to the ins. company or give him his partial refund and he keep the receiver.

Unfortunately, if I have him ship it back to me I just incur another $70-$80 expense although I would probably get to see if my receiver does come back or not. This is definitely a no win situation. The easiest scenario would be to just give him back half and forget about having to fight the post office and their insurance company.

If I do ever ship such an expensive component again I know to record the serial number, lesson learned.

 

[agarwalro]

Man that sucks! Hope you can put this behind you sooner rather than later. IMHO, If you are sure you sent is perfectly working, taking any loss should not be an option.

 

[Budabear]

Man that sucks! Hope you can put this behind you sooner rather than later. IMHO, If you are sure you sent is perfectly working, taking any loss should not be an option.

Any and all options went out the door the day I neglected to take the serial number down. It definitely went out perfectly because I used it just a few weeks ago. The only options are losses to date or adding more losses. I'm fortunate that I believe the guy is honest because he would not have mentioned that he already has the same receiver which does not function.

We live and we learn!