E-6: You need to go back to remote central. Your options are as follows:
1) Pay someone to program it for you, but then you'll have to pay them every time you want to modify it.
2) Learn the language for yourself. I spent 40-50 hours last year, and I am fairly well versed in Pronto NG, but there are some real wizards at Remote Central (Check out Daniel Tonk's stuff...it's amazing).
3) Buy the Pronto Guide. It is rudimentary, and meant for beginners, but it will get you going.
I went through the same thing last year when I purchased my Pronto. The Pronto is a sophisticated tool with a fairly steep learning curve (40-50 hours to become somewhat versed), and I don't recall the Pronto being marketed as a plug and play machine. I love my Pronto, with all the options it offers. I just purchased a Denon 2900, and will be augmenting the Pronto this weekend. In about one hour I will be able to download a selected program, and conform it to my needs...but this is after a 40 investment. Good luck, let us know what you do, and how it turns out.