I've done the reset, I believe, I got it from Denon tech support. It's supposed to re-initialize the processor. I'm still having the problem. I've noticed that it only happens when it is in stereo analog mode. If I put it in direct or pure direct, it doesn't do it. Any other suggestions. I like the receiver but, this shouldn't be happening on a receiver at this price. I had a cheap JVC for 8 or 9 years and never had a problem with it. Should I return it and get a different receiver? Thanks for your help.