Haven't you ever heard that you can only complain to people above you? You're the top dog!! You'll have to take your problems to a higher power (if such a person exists)
. Just kidding
.
I haven't had much luck with anything Toshiba, so I stear clear of them as a general rule. A friend of mine has a 57" rear projection Toshiba, and it has held up well for him for quite a few years - but that's not exactly cutting edge technology or anything.
Getting new electronics home and having them fail is one of the worst feelings. I hope things go better with the Samsung, Gene.