Hi. If you haven't already, check out the video "Troubleshooting" section on page 112 of the manual.
After reading that section, I'd suggest following the steps on page 48 of the manual and making sure that the "HDMI Input" setting for your cable box is set to "---".
Also, it mentions that if the "Pure Audio" listening mode is on, the video circuitry is shut off, so it won't convert video in that case.