Onkyo TX-SR507 HDMI problems

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bubbagumper6

Audiophyte
Well not too long ago one of the HDMI ports on my Onkyo TX-SR507 stopped working. Well it's barely a year old so it was still under warranty, so I took it to the only local onkyo authorized repair shop. They replaced the entire HDMI card and now my receiver is acting a little different. My biggest worry is when switching to the DVD/BD input which is connected to my PS3 it doesn't work sometimes. Like I switch to it (with the PS3 on) and my tv says it's not receiving a signal. If I switch to a different input then back to the DVD/BD input it usually works the second time. It NEVER used to do that, before they worked on it, every single time I tried to switch to DVD/BD it displayed it immediately. Should I be worried?

It also seems like it takes longer for the audio to start coming through as well, like when I do get the video working there's a good 3-4s delay before the audio starts working...
 
TLS Guy

TLS Guy

Audioholic Jedi
Well not too long ago one of the HDMI ports on my Onkyo TX-SR507 stopped working. Well it's barely a year old so it was still under warranty, so I took it to the only local onkyo authorized repair shop. They replaced the entire HDMI card and now my receiver is acting a little different. My biggest worry is when switching to the DVD/BD input which is connected to my PS3 it doesn't work sometimes. Like I switch to it (with the PS3 on) and my tv says it's not receiving a signal. If I switch to a different input then back to the DVD/BD input it usually works the second time. It NEVER used to do that, before they worked on it, every single time I tried to switch to DVD/BD it displayed it immediately. Should I be worried?

It also seems like it takes longer for the audio to start coming through as well, like when I do get the video working there's a good 3-4s delay before the audio starts working...
Obviously there is still a problem. That board is having trouble making the required handshakes for the HDCP codes.

The first thing to do is to make sure you have the latest firmware, and if not update.

Unfortunately after repair, then units often leave with outdated software.

If that does not work, try one system reset and reconfigure.

If you have a problem after that, make them repair the unit properly.
 
B

bubbagumper6

Audiophyte
Onkyo's website says there are no firmware updates for my model...
 
B

bubbagumper6

Audiophyte
Well I did the system reset then re-calibrated it using the setup mic and it's still doing it. It seemed like it was doing ok switching to the PS3 a couple times but the audio was still lagging and when I went to switch back to my satellite receiver my tv blinked "waiting for signal" like 5 times before the picture actually came up. If there's no signal at all the message just stays constant so the fact that it was blinking tells me the receiver was trying to connect to it and failing...

My problem is that none of these things make it unusable, so if I take it back to get worked on again am I going to just seem like an anal jerk?
 
TLS Guy

TLS Guy

Audioholic Jedi
Well I did the system reset then re-calibrated it using the setup mic and it's still doing it. It seemed like it was doing ok switching to the PS3 a couple times but the audio was still lagging and when I went to switch back to my satellite receiver my tv blinked "waiting for signal" like 5 times before the picture actually came up. If there's no signal at all the message just stays constant so the fact that it was blinking tells me the receiver was trying to connect to it and failing...

My problem is that none of these things make it unusable, so if I take it back to get worked on again am I going to just seem like an anal jerk?
What you are getting now is within the bounds of normal for HDMI/HDCP hand shakes, unfortunately. I have no idea why this board is slower then the last. May be these were a problem board, and there has been some redesign, which has caused the delay you have not had before.

All I can suggest is that you contact Onkyo and ask what is a normal response time for a hand shake with this unit when changing sources.

The other issue is that you can not rely on satellite/cable boxes as a valid criteria of correct working in this regard. These companies do not pay for HDCP certification, and most of them have HDCP code errors. Some of these errors are so severe that some cable boxes will not make a hand shake at all to certified devices, like your receiver. So it could be your new board has the latest HDCP codes and your satellite box is rogue to some degree.

If this only happens with uncertified devices like you satellite box and not with certified devices, then that is your answer.
 
B

bubbagumper6

Audiophyte
Ok, I really appreciate the help man, your pretty knowledgeable.

The only other thing I noticed that's different (and this sounds kind of dumb) is the turn on noise. When you turn the receiver on you can hear the relay in there click which used to just be a normal click sound, but now it seems that when I go to turn it on (when it's been off) the click is more like a thud, like it sounds like it's smacking the chassis of the receiver. I don't know if that's anything to worry about, it's just different.
 
TLS Guy

TLS Guy

Audioholic Jedi
Ok, I really appreciate the help man, your pretty knowledgeable.

The only other thing I noticed that's different (and this sounds kind of dumb) is the turn on noise. When you turn the receiver on you can hear the relay in there click which used to just be a normal click sound, but now it seems that when I go to turn it on (when it's been off) the click is more like a thud, like it sounds like it's smacking the chassis of the receiver. I don't know if that's anything to worry about, it's just different.
I doubt that is anything to worry about. It is good to have good firm relay contacts.
 
B

bubbagumper6

Audiophyte
Agreed, I just don't understand why changing out the HDMI board would affect the main power relay...
 
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