onkyo ht-s3500 won't output full HD

[iElessar]

Hello.

I just got my Onkyo HT-S3500 (ht-r391 receiver) but there is a problem. It does not show any signal with full HD.

I have:

PS3
Xbox 360
Wii U
Blu-Ray Player

All are connected to the AV receiver via HDMI. Sound is output fine and I can hear it just fine. However, video does not show if my devices are set to Full HD 1080p.

When I configure my Xbox 360, PS3, or Wii U to 480p, I get video signal. However, when I setup them to output 1080p the screen goes black.

As for the blu-player, I can't get any video signal since it runs 1080p by default and I cannot configure it with a lower resolution.

Even setting them to 720p results in the same issue.

What's the problem here? And how can I fix it?
Thanks in advance.

 

[Adam]

Welcome to the forum!

Which TV/monitor are you using?

 

[iElessar]

Thanks

It's a 47" LG LED Smart TV - http://www.lg.com/za/tvs/lg-47LV3710-led-tv

 

[j_garcia]

Have you gone into the receiver's HDMI configuration to see what it is sending out? IMO, it should be set to "pass through" instead of some kind of scaling option, which is what it sounds like is happening right now.

 

[iElessar]

Yes, I did. I've tried changing them and even swapping HDMI cables, still no luck. Replacement should be coming today. Don't really know if it is defective or not