Onkyo HR-R540 Component video problem

[ricks1683]

Hi all...

I recently had my Onkyo system in for repair (still covered under warranty) because the power outlet board needed replaced. The service guy replaced the board and returned the unit. Once hooked up again, I found that I can't get any video. I called him back to describe the new problem.

His response was that he had to do a factory-reset on the unit for repair purposes and that i need to manually configure the component video inputs to their respective video lables (i.e. Set the physical slots labled video 1 to the Video 1 button) before i could get anything through the component out to the TV. He told me its something i could find in the manual (hxxp:/63.148.251.135/redirect_service.cfm?type=own_manuals&file=HT-R540_En_web.pdf) under one of the menus. I cannot find this anywhere.

I'm starting to wonder if he either didn't fix it properly to begin with or if he just thinks i need to reassign my optical audio ports to the desired video buttons. But those have nothing to do with the video output. He sounded really matter-of-fact about it like its something quick, easy and readily accessable in the manual. it appears to be none of the three.

Has anyone had to do this before on a similar system? I would rather not take my unit back to the shop for help, as it was gone for almost a month and the guy lied to me about parts and estimated completion dates. Any help would be great...

Thanks!

Rick

 

[MDS]

The component video inputs are not assignable according to the manual.

They are assigned by default according to the label on the back. So video1, video2, and DVD are the source selectors that match the component inputs.

 

[ricks1683]

Thats what i found while reading through it. So you agree that my repair guy is wrong?

i haven't bothered to try the composite outs or anything because i honestly don't have any to test...i might do that later tonight...

 

[TLS Guy]

Hi all...

I recently had my Onkyo system in for repair (still covered under warranty) because the power outlet board needed replaced. The service guy replaced the board and returned the unit. Once hooked up again, I found that I can't get any video. I called him back to describe the new problem.

His response was that he had to do a factory-reset on the unit for repair purposes and that i need to manually configure the component video inputs to their respective video lables (i.e. Set the physical slots labled video 1 to the Video 1 button) before i could get anything through the component out to the TV. He told me its something i could find in the manual (hxxp:/63.148.251.135/redirect_service.cfm?type=own_manuals&file=HT-R540_En_web.pdf) under one of the menus. I cannot find this anywhere.

I'm starting to wonder if he either didn't fix it properly to begin with or if he just thinks i need to reassign my optical audio ports to the desired video buttons. But those have nothing to do with the video output. He sounded really matter-of-fact about it like its something quick, easy and readily accessable in the manual. it appears to be none of the three.

Has anyone had to do this before on a similar system? I would rather not take my unit back to the shop for help, as it was gone for almost a month and the guy lied to me about parts and estimated completion dates. Any help would be great...

Thanks!

Rick

It sounds like the damage went further than the board he replaced. It seems he did not test all functions after repair. You need to make him finish the job and give you a functioning unit. It is certainly possible that the unit is not economically repairable as a warranty repair.

It may well be that it was the video board going down that took out the power distribution board. In my experience of all equipment with trouble in any power board, you have to be alert for problems that took out the board, as well as any problems power supply failures may have caused.

Obviously your unit has taken a major hit, and when this happens economic repair is frequently not possible.

 

[ricks1683]

Thanks TLS. The Onkyo affiliated repair shop closest to me looked shaky at best and the guy repairing it was a real jerk. I know he didn't test the unit like he should have. I called to check on it 2 weeks into the repair (when he said he'd have it done) and i was told he had the part in and was going to get it done that day and testing would take 2-3 days. Another week went by and i called back, only to be told that he just got the part in that day and would take 2-3 days to test. I called him on his BS lie and i guess he felt bad about it. 15 minutes later, my phone rang and he had the new board in, ready for pickup. Clearly no testing was done

The other thing that i found strange was that when i took the unit in, the protective doors on the three optical audio ports were snapped off. When i received it back, all 3 were fixed. Either he took the time to replace them all (highly unlikely, seeing his track record), or he replaced that board too, but failed to make a connection on the inside. All the audio ports work, yet the video do not. Is that something else to bring up to him? I would rather not deal with him but he's the closest thing to me and its all free.

 

[TLS Guy]

Thanks TLS. The Onkyo affiliated repair shop closest to me looked shaky at best and the guy repairing it was a real jerk. I know he didn't test the unit like he should have. I called to check on it 2 weeks into the repair (when he said he'd have it done) and i was told he had the part in and was going to get it done that day and testing would take 2-3 days. Another week went by and i called back, only to be told that he just got the part in that day and would take 2-3 days to test. I called him on his BS lie and i guess he felt bad about it. 15 minutes later, my phone rang and he had the new board in, ready for pickup. Clearly no testing was done

The other thing that i found strange was that when i took the unit in, the protective doors on the three optical audio ports were snapped off. When i received it back, all 3 were fixed. Either he took the time to replace them all (highly unlikely, seeing his track record), or he replaced that board too, but failed to make a connection on the inside. All the audio ports work, yet the video do not. Is that something else to bring up to him? I would rather not deal with him but he's the closest thing to me and its all free.

It sounds as if he may well have replaced the video board. You really have no choice except to bring it back to him and have him show you he can get picture and sound when its done. Do not accept it next time until he can prove you have a fully functional unit.

That unit seems to have had a bad hit, you might want to consider how long you want to keep it. There is a good chance of further expensive trouble after the warranty runs out. Units that have had major failures like that are more trouble prone.