Onkyo addresses failed units and extending warranties on certian models until 2018

[Cos]

Pulled this from AVSFORUM

Onkyo USA Support Information


08/19/2014 Loss of Audio/Network Connection Customer Care Program


As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip.
We deeply regret any frustration or inconvenience this situation may have caused.

To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps:
1. Verify if your Onkyo receiver is impacted
2. Decide how you prefer to address the issue
3. Send us your receiver in a prepaid box and label that we will provide at no cost to you

As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty.

Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers.

To determine if your receiver is eligible under this Customer Care Program please click here https://repair.onkyousa.com/na/

Loss of Audio/Network Connection Customer Care Program for US and Canada customers

We thank you for your loyalty!

Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible.

This is great news for all Onkyo owners with failed HDMI/No Sound issues.

I did check if either of my Integra's were on it, they were not

 

[BoredSysAdmin]

I would check my onkyo, but I bought before 2009 and I don't a network card

 

[RichB]

That is pretty damned good.
When my second trigger failed, Marantz repaired it but I paid the shipping out.

- Rich

 

[slipperybidness]

Hey, hey. Just maybe we are seeing the first fruits of the Pio influence? Or the Gibson influence?

My bro-in-law's Denon 3311 had a network card failure when it was ~3 months old. I'm wondering if it had the same chip as the Onkyo. But, it does seem kind of rare to see problems with those 33xx models.

 

[LAB3]

Where was this in 2008 with my TX-XR 805 as it fried HDMI boards twice and resistors were defective for display. Onkyo should have recalled this AVR back then. I had to pay for shipping to them two times and did with out for 3 to 4 weeks each time. The last HDMI failure came six weeks after the warranty expired.I talked to a Customer Service Manager and told If they had not taken so long on warranty work two times they should have extended my warranty. Then they would have repaired the HDMI board..........again. I sold it for parts and purchased the HD Yamaha I have now with about the same specs and almost 5 years later it still plays with no issues. I loved the amps in the 805 but they always ran hot and I used a fan behind it and it had 6" of open space above it. I am glad to see that Onkyo is stepping up extend warranty and pay for shipping. Thumbs Up on this.