I use U-Verse for internet and in one month, the service went out completely for over a week and later, my WiFi began to reset while I was using it. I could hear the router click and the connection would be lost. Hard-wired, it worked fine. I called and did the dance with 'Roger' and at one point, after nothing else worked, he told me that we needed to set up an apointment for a tech to come out and check the cabling to my house. Huh?????? Hard-wired worked and WiFi was goofy, but he thought the cabling outside needed to be checked? I asked what logic made him think this was a reasonable idea. Eventually, I convinced him that I needed a new gateway.
Why do we need to do their troubleshooting for them?
