Need Advice "Pop Sounds"

[minhminh]

I have Atlantic Broadband digital cable. Some of the channels emit an annoying pop sound and once it starts, it seems to carry over to other channels. It's not the speakers, speaker wires or receiver because I've turned the system off and used only the TV volume and it still pops. When the TV volume is low, the pops are correspondingly low in volume. I've read on other forums that Monster co-ax cables are not the solution. Can anyone please give me some advice on how to fix this?

PLEASE! Any advice would be appreciated.

 

[MDS]

Call your cable company. I used to have a similar problem but it only occurred on HGTV and Food Network. They reset the cable box and I haven't had the problem since.

Sometimes the problem really is at the cable head-end...

 

[mtrycrafts]

Sometimes the problem really is at the cable head-end...

Which fact they are reluctant to admit and must force them to find the problem and fix it.

 

[mtrycrafts]

I have Atlantic Broadband digital cable. Some of the channels emit an annoying pop sound and once it starts, it seems to carry over to other channels. It's not the speakers, speaker wires or receiver because I've turned the system off and used only the TV volume and it still pops. When the TV volume is low, the pops are correspondingly low in volume. I've read on other forums that Monster co-ax cables are not the solution. Can anyone please give me some advice on how to fix this?

PLEASE! Any advice would be appreciated.

Do what MDS indicated and call the cable company but first, I would do some experimenting so you gave some ground to stand on and they cannot bully you.

Unplug everything to the TV except the cable feed. Listen to channels that in the past didn't start this popping noises and watch them for a while, say an hour. If no popping write these channels down.
Then go to the ones that start the popping. Write those down. Turn the TV on with those channels that pop right off the bat.

When the Tv person comes, you can present your finding. Start with the no pop stations, switch to the problem ones until it starts popping.
Unless, they admit their problems right off the bat.

 

[minhminh]

update

Just an update and an FYI for future victims of these AV symptoms. I called the cable company and they advised that I unplug the cable box for 5 minutes, then plug it back in.

It worked. It no longer pops. BUT...now I have color distortion on non-digital channels. I know it's the cable b/c it doesn't discolor for the xbox or DVD player. So I'll call them Monday morning and we'll see what happens.

 

[mtrycrafts]

Just an update and an FYI for future victims of these AV symptoms. I called the cable company and they advised that I unplug the cable box for 5 minutes, then plug it back in.

It worked. It no longer pops. BUT...now I have color distortion on non-digital channels. I know it's the cable b/c it doesn't discolor for the xbox or DVD player. So I'll call them Monday morning and we'll see what happens.

Amazing, isn't it
Thanks for the update. They may have to replace the box. Tell them about your previous issues and call, in case there is no record. This may give them a better idea what may be going on.

How bad is the color distortion? TVs do need calibration. There are calibration DVDs on the market.

 

[MDS]

It worked. It no longer pops. BUT...now I have color distortion on non-digital channels. I know it's the cable b/c it doesn't discolor for the xbox or DVD player. So I'll call them Monday morning and we'll see what happens.

Make sure they check that the incoming cable line is grounded with a proper grounding block before the first split.