NAD T785 HD - Any reviews

[ssangha]

I was wondering if any of the good folks at Audioholics have reviewed the NAD T785 HD. If not, are there any plans to conduct a review of the NAD. I would really appreciate any assistance in comparing the NAD with the Denon 4308 and the Pioneer SC-07.

I currently run a NAD 773 but have encountered some issues with it after years of faithful performance.

Thanks.

 

[andrewhr]

NAD T785 - Review

I bought a NAD T785 in good faith that I was getting a top quality piece of equipment from a reputable company.

The digital audio stopped working after 8 months of light use

I was told by my local dealer that the part I need, the DSP PCB (50-918-0775-90) will cost $800 because Lenbrook (they either own or distribute NAD) informed them they will not cover it under warranty!!!!!

I am disgusted with NAD... I pay thousands of dollars for a high end AV receiver that breaks after less than a year and they won't stand by their product.

As a 32 year old well-off consumer that is as loyal as a blood hound when treated right, I will NEVER buy another piece of equipment from any NAD related company again... Take this as a warning as I urge whoever is considering purchasing NAD, to purchase a different brand.

The $1k it will cost me to fix the T785 (parts and labor), doesn't concern me very much... It's the fact that a supposed high-end company won't stand by its product. I'm a VERY principled person and they've done well to create an advocate for their competition.

I will repeat... I am absolutely disgusted by NAD and feel defrauded by the brand. At the end of the day... They will lose tens of thousands of dollars more in lost business than it would have cost them to replace the $800 part, broken on a less than one year old piece of equipment.

Message me if you'd like any more specific details on this nightmare!

 

[3db]

I bought a NAD T785 in good faith that I was getting a top quality piece of equipment from a reputable company.

The digital audio stopped working after 8 months of light use

I was told by my local dealer that the part I need, the DSP PCB (50-918-0775-90) will cost $800 because Lenbrook (they either own or distribute NAD) informed them they will not cover it under warranty!!!!!

I am disgusted with NAD... I pay thousands of dollars for a high end AV receiver that breaks after less than a year and they won't stand by their product.

As a 32 year old well-off consumer that is as loyal as a blood hound when treated right, I will NEVER buy another piece of equipment from any NAD related company again... Take this as a warning as I urge whoever is considering purchasing NAD, to purchase a different brand.

The $1k it will cost me to fix the T785 (parts and labor), doesn't concern me very much... It's the fact that a supposed high-end company won't stand by its product. I'm a VERY principled person and they've done well to create an advocate for their competition.

I will repeat... I am absolutely disgusted by NAD and feel defrauded by the brand. At the end of the day... They will lose tens of thousands of dollars more in lost business than it would have cost them to replace the $800 part, broken on a less than one year old piece of equipment.

Message me if you'd like any more specific details on this nightmare!

So lets start telling the whole truth and the fact that you purchased this in the US according to your post..

http://forums.audioholics.com/forums/showthread.php?t=63677&page=4


Brand new in the box... Proper serial number all that... I live in Canada and purchased it while I was in the US... They won't honor the warranty cause I crossed the border.





The problem is that you purchased this in the US and that is the very reason why NAD won't provide the warranty service. I believe all the electronic and speaker companies follow the same sort of policy and it has nothing to do with Lenbrook Industries.

I do feel for you and this component shouldn't have broken down. However, the mistake was made on your part in cross border shopping.