Hope someone can help. I have an Anthem MRX710 purchased in April. Everything is great except that I have to "Restore Factory Defaults" in order to upload the ARC information. If I attempt to upload without restoring the defaults, the software will indicate that the "Connection is lost" or "Connection is refused." I'm using a direct Internet connection, Dell laptop with Windows 8.1. The Anthem release version is 1.2.6. If there's no fix, I can live with it, but it would be nice not have to do a reset before ARC can run. I bought the receiver online so I don't have a dealer or store to talk to, plus contacting Anthem directly by phone is considered international since they are located in Canada.
Thanks!