Okay, yes, I'm venting. So, I'm in the Steam Vent. After months of planning my wiring, I decided to buy a cable from Impact Acoustics based on the description on their website and a phone conversation with a sales associate. I chose them over their competitors specifically because of that information. At $55, I don't consider it an inexpensive cable. Unfortunately, the cable that they sent doesn't match their description at all - in particular, it's three times as thick as they stated (and thicker than the competition) - and won't work for my under carpet application.
Okay, these things happen. I was disappointed, but I figured that they'd make it right, so I wasn't worried. However, after receiving no response from their customer service after four business days and three attempts to contact them, I'm starting to get upset. Tomorrow is the first day that I'll have a chance to call them during their business hours, so maybe I'll have more success. However, I honestly expected a response after four days. Just doesn't seem like how customer service at a good company should act.
