I love Ubid and Denon

[Buckeyefan 1]

I noticed some hairline cracks on my Denon remote yesterday. I purchased the 3805 receiver from Ubid last January, and it came with a 90 day warranty (refurbished).

Within that warranty period, I realized I received the older black foil remote, so I called Denon and they exchanged it for a new silver one (easier to see in daylight). Ubid aided in that exchange, although Denon didn't even bat an eye.

Anyhow, today I called Denon support regarding the hairline cracks, and was only on hold a minute. I told them about the remote - afraid it was out of warranty, and they said to send it in with the receipt. I told them it was B stock from Ubid. They said it doesn't matter, they've extended the warranty on the remotes for two years. I couldn't find the receipt, so I called Ubid and got ahold of someone within 30 seconds. The csr rep said she'd email me the invoice, which I received while we were on the phone via email. She even offered to contact Denon for me, which wasn't necessary.

My only expense is postage out for the old remote.

You just can't beat that type of service. Kudo's to Denon and Ubid.

 

[wilkenboy]

Buck,

Good to hear about your good experience with both of these. I've heard so many poor things about Denon CS that its refreshing to see someone with the opposite. I think they've gotten the message.

~Josh

 

[Duffinator]

That's Great

To hear. I'll have to check mine tonight but I don't use mine so maybe it's OK. Of course the remotes were the weak point of the system. I had similar results with Denon when my refurb receiver from Dakmart had the black remote and Denon customer service didn't bat an eyelash. As long as I had a copy of the receipt they were fine. I'd definately buy another refurb from Dakmart, or Ubid, again.

 

[mtrycrafts]

I noticed some hairline cracks on my Denon remote yesterday. I purchased the 3805 receiver from Ubid last January, and it came with a 90 day warranty (refurbished).

Within that warranty period, I realized I received the older black foil remote, so I called Denon and they exchanged it for a new silver one (easier to see in daylight). Ubid aided in that exchange, although Denon didn't even bat an eye.

Anyhow, today I called Denon support regarding the hairline cracks, and was only on hold a minute. I told them about the remote - afraid it was out of warranty, and they said to send it in with the receipt. I told them it was B stock from Ubid. They said it doesn't matter, they've extended the warranty on the remotes for two years. I couldn't find the receipt, so I called Ubid and got ahold of someone within 30 seconds. The csr rep said she'd email me the invoice, which I received while we were on the phone via email. She even offered to contact Denon for me, which wasn't necessary.

My only expense is postage out for the old remote.

You just can't beat that type of service. Kudo's to Denon and Ubid.

Wonderful. Some people and businesses will bend over completely and others will break first before bending. Now you know whom to support and where to go next time.

 

[Buckeyefan 1]

UPS came today with the remote. Brand new and bubble wrapped. Even included 4 separate AAA batteries. No charge.

Denon rules.

 

[The Chukker]

Buckeye, just curious I have had sporadic problems with my 3805 remote and I wonder if it is specific to mine or perhaps with the model. Occasionally it refuses to turn off the unit. When this happens, the "indiglo" on the remote does not turn off even after the user specified time expires. It is fixed by opening up the battery cover, popping out one of the batteries, reinserting said battery, replacing the cover, then hitting "off". This is a pain in the @ss. Does this ever happen to you?

 

[Buckeyefan 1]

Buckeye, just curious I have had sporadic problems with my 3805 remote and I wonder if it is specific to mine or perhaps with the model. Occasionally it refuses to turn off the unit. When this happens, the "indiglo" on the remote does not turn off even after the user specified time expires. It is fixed by opening up the battery cover, popping out one of the batteries, reinserting said battery, replacing the cover, then hitting "off". This is a pain in the @ss. Does this ever happen to you?

Some were known to freeze up. My original one did. Call Denon - they'll give you an address to send it in for a new one. You just need to type up what the problem is and give a return address. This is my third one, and hopefully my last.