for three months now i have been in contact with comcast trying to get a cable box that supports DD 5.1 i have called them 6 times, had an online chat with them about 10 times each one lasting anywhere from 30 mins to an hour and i still have yet to get a box supporting it. on about the 7th attempt they finally scheduled a technician to come out and give me a box, this cost me around 30 bucks, when the ******* showed up, he gave me the same exact box as before. i called them back AGAIN and they told me i had to drive 50 miles to one of the main offices to swap it myself, so i did, when i got there, they told me they can't give me a box because i live in _______ massachusetts and when i asked them the reason, only answer i got was "that's just our policy" so i call them back AGAIN and they tell me i have to drive 60 miles to another main office to swap it. im not even going to bother driving there this time, i refuse to waste gas to get the same box as before. heres my issue, i bust my A$$ working to pay the outrageously high bill and they refuse to supply me with up-to-date cable service that i am paying for, "you pay for HD and you have an HD signal, but we cant give you a box that actually gives you an HD signal" this is a serious problem here, someone needs to fix this, if companies cant deliver what they promise, they need to fail, miserably.