Dolby info
Here is my understanding of is that you can engage dolby pro logic on 2 channel or multichannel sources. On a 2 channel souce, like CD, pro logic will create a "simulated" surround sound effect using the rear channels. On a 5.1 or 6.1 channel source, it will add the surround back speakers.
Before shipping back the receaver, I would try a DVD that has a 6.1 channel sound track see if you can hear the surround backs.