HELP - Denon AVR1709 suddenly stopped working

[amcadam]

My Denon AVR1709 crapped out on me. We were streaming Netflix and paused the show for about 5 minutes, when I came back and pressed play there was no sound output at all. We swapped in a different optical input cable which didn't help. I tried to play test tones through the speaker setup menu but when I press the setup button no setup menu appears anymore. (About a month ago I was successful in using the speaker setup menu to setup my speakers). I contacted Denon who told me that pausing a streaming service can confuse the amp due to a state they called "PCM zero" but a hard reset should fix it. I did a hard reset according to the manual a couple times and it didn't help, so I'm not sure if the initial no-sound condition/paused netflix is actually the culprit because I still have no setup menu, which is odd.

This is as far as I've gotten with the amp. Does anyone have any suggestions?

Thanks very much

 

[lovinthehd]

Before the hard reset did you try a soft reset (i.e. unplug it for a little while) ? Probably won't help if the full reset doesn't but worth a shot.

 

[amcadam]

I did yeah, good idea though. The weirdest part is that the system setup menu to set speaker levels (so I could verify if the test tone plays) no longer comes up when I press the button.