I wanted to start a thread to tell others of my recent experience with GE customer service, and this is all good news on their part.\n\nI have had my GE T2 towers for about 10 years now, original owner, and bought from authorized dealer. Unfortunately, my authorized dealer was bought out by a custom installer a few years back.\n\nOne of the "sub" amps in my tower went out. I contacted GE directly via the website, and got a response on the same day.\n\nThey asked for a little basic info, and took me at my word and did not make me produce any documentation (even though I did still have all my documents). They sent me a form to charge my CC $200, and had a replacement amp out to me within a couple days.\n\nI made the install, all looking good for several days now, and I sent the defective amp back on their pre-paid Fedex Label. I'm expecting my $200 refunded to my CC any day now.\n\nThey did indicate that they have a highly qualified tech, and plan to support these amps at least several years into the future.\n\nAnyway, great customer service! Didn't pester me for details or documents, and got me going again with minimal hassle on my end......well outside of any warranty period on these amps!\n\nI know a lot of us on AH have been nervous about GE being bought out by AudioQuest. At least as of today, I can happily report that GE is maintaining excellent service and is taking care of the people that invested some $ in their products.