Hmmm... I've never had a problem with them. But, I've always worked for good companies I guess. I am surprised you feel they don't target residential since about half of their $180,000,000 annual business revenue is residential. Wait, I guess you said 'consumers' not 'residential'. I, of course, don't have a clue on how you approached them or anything else. They have no problem leaving demo gear at our office for a couple of weeks to evaluate and I imagine they would be happy for some free press if you speak to your local residential sales rep... But, maybe not.