Do Not Purchase From 4seating.com

[jbosque]

Recently made a purchase from them waiting severl weeks for the delivery without any status info. Once received upon first inspection everything looked ok, after unpacking and installing we discovered the merchandise was covered in mildew and mold. The staples for the fabric and leather were rusted and the metal recliner mechanisms were beginning to rust. The steal handles for the release parts were tarnished and they stink really bad. They are essentially unusable. We have tried Lysol and various leather cleaning products but the smell won't seem to go away.

Fighting with the company now to get my money back. Hopefully VISA will help with this. 4Seating keeps giving us the run-around when we call. They have even hanged up on us.

I REPEAT DO NOT PURCHASE FROM 4SEATING.COM

From an unhappy customer...

 

[furrycute]

What did you buy?

 

[j_garcia]

Sounds like they came from the gulf coast. I would have immediately sent them back, not tried to fix something that is clearly defective.

 

[jbosque]

4Seating.com

When I first broke open the boxes with the currier still there everything looked good. It was outside my house. So I didn't really notice anything major until I got them in the house and plastic off. By that time the Truck was already long gone. We are trying to get them picked back up now.

The model I received was the High Roller - under their producer series. What really sucks is that it took forever and this is the last thing I need to have my theater finished. We have been using little chairs here and there until these came in now I have to do it all over again.

 

[Sheep]

Thanks for the heads up.


It doesn't matter if the products were damamged by a huricane or someone with a leaky blatter, that fact is they sent them non the less. I would never deal with a company like this.


Good job, hopefully you get your money back.


SheepStar

 

[MDS]

Don't try to clean them! Mold is very hard to kill completely and can be a health hazard.

I would keep track of all conversations you have with the company - dates, times, person you spoke with, etc. First line of attack is to have Visa dispute the charge. If there are problems with that, contact the Better Business Bureau and your state's attorney general.

If they sold the product as new and it clearly is not, then it is fraud. It's possible that it's just a mixup and the chairs were sitting in a warehouse for a long time and got damaged, but regardless you should not accept them and the company should work with you to either refund your money or send you new product. If they are unresponsive, the BBB and attorney general are the way to go, especially if it turns out that there are lots of complaints like yours.

 

[droeses58]

Bleach will kill mold, unfortunately it can also wreck the fabric, in this case leather. So if you try it be careful were you get it.

 

[1khpsupra]

Good luck on getting a refund, persistence will always pay off. Might even send them the link to your post? Showing them that HT enthusiasts stick together in boycotting companies with shady service.

 

[jbosque]

4Seating.com

Here is a URL to pictures of the furniture I received from 4Seating.com

http://www.saforian.com/4Seating

- jbosque

 

[KC23]

Geez, that sucks. Thanks for the heads up.

 

[MAX661]

Thank you very much for your post, I was considering buying from them... I am glad I saw this.

These types of posts are the most important reading I do when I choose to start shopping for something new. I think everyone should share there online buying experiences. It will save alot of people time and money in the long run.

 

[1khpsupra]

Wow that is absolutely horrible pictures, amazing what people will to others for $$$.

 

[Indiansprings]

I almost placed an order today for 5 High Roller seats. What was the outcome? Has anyone else ordered anything from them?

 

[Sheep]

Thread is over a year old. Don't know what happened, but I still wouldn't buy from them.

Another bit of info... "11-14-2005" this was the last day he was online on the forum. Maybe he works for a competing company, who knows.

SheepStar

 

[apatel25314]

damn i was planning on buying from them

 

[mikeyj92]

Thread is over a year old. Don't know what happened, but I still wouldn't buy from them.

Another bit of info... "11-14-2005" this was the last day he was online on the forum. Maybe he works for a competing company, who knows.

SheepStar

Sadly, Sheep could be dead right here. Competitors will post these types of things in specialty forums to try to tarnish the image among the target consumers. I'm not saying this is the case here, but it happens. It is easier when it comes from someone who has even the slightest history and presence at a forum. Regardless, I won't be thinking about buying from this place when that time comes for me...someday.

Caveat emptor.

 

[earlmidnight]

Don't purchase a thing from 4Seating.com

No, I'm not a competitor. They tried to screw me big time. I have pics to prove it if you would like. Terrible seats. Came damaged not once but twice. And they were the wrong ones!!! Ya, they fight with you, hang up on you, and most definitely do not want to work with you. Two months trying to get them to fix the problem...Nothing. Thank God for AMEX. At least they came through fro me.

BE AFRAID. BE VERY VERY AFRAID

 

[Adam]

Thanks for the added info. I would like to see the pictures, if you are still willing to post them.

 

[darien87]

Something still smells fishy. Why dig up a thread from over a year ago and sign in with a different name?

Sounds like a competitor trying to slam his competition to me.

 

[Bluesmoke]

This is definately fishy. I love how all these guys are building theaters with expensive seats but when people ask to see pics of the damage, there's no answer. You think if you have the money to build a theater, you have money for a camera.