My latest information on Samsung and clay faces (green/gray color in dark scenes). First, I have had wonderful replies from Samsung. My only problem is that I live on a small Island (Kauai) and they have only one technician here, who tells me he is an Electrical Engineer. He was supposed to make contact with me within two days. It took over a week and only after I had to re-call Samsung. Then he told me he would be there and call me just before coming. After 2 weeks I had to call him and he came out, finally. He was going to bring a setup disk (Ovation) and proceed to do exactly what I had done with my Avia disk. But, when he got here, he had forgotten his disk and had to have his wife bring it. He spent hours doing nothing, but trying to explain to me that it might be my HDTV Cable box. So, I told him the the Denon DVD player does the same thing, although it is not as high def. as the cable box. He told me I was a very discerning customer. I asked him does that mean I should put up with the degradation of the picture? He talked and talked and talked. (You think this message is long). He spent over 3 hours looking at my Denon manual and the picture. He agreed it was pretty green and gray and said he would call Samsung. Of course, I heard nothing, but I called Samsung back and they said if he doesn't fix it, they will replace it. How is that for a great company?
Larry
