Denon - No Audio In Main Zone

[BMXTRIX]

Anyone have any thoughts on why a Denon X4000 would not be producing audio from a specific source during playback?

Details!

I have attached a drawing of the setup as I believe it currently stands. This was designed by myself, but installed by others, in another state... go figure.

All audio plays fine in zone 2 (family room). HDMI audio is embedded in the cable and we are using the speakers on the TV to play audio back.

In the basement 'theater' area, the cable plays fine using a Polk speaker bar and wireless subwoofer directly from the Denon, but the Blu-ray player does not play audio through the speaker bar. The subwoofer, on the other hand, does continue to work. So, it is picking up audio correctly.

But, why does the subwoofer play and the main speakers do not?

Does it have to do with the lack of an analog audio connection to the A/V receiver?
Why does cable work, but BD does not for audio?
Does it have to do with using embedded HDMI audio in zone 2?

Video does appear to work to all displays just fine.

I have not heard whether or not audio works, at all, to zone 3.

I think they are trying to avoid having to send me out the Colorado to fix this issue... So, I'm asking here.

 

[highfigh]

I would want to see how the AVR was set up WRT input assignments vs where the cables are inserted. Also, it's possible that the Speakers A button was pressed or the amplifier assignments are wrong.


Did you set up the AVR before it left? I have also seen DVD/BD players that produced no sound until the audio output was set correctly in its menu (PCM/Bitstream/DTS, etc).

 

[BMXTRIX]

I'm in Northern Virginia, near Washington, DC. All the gear was shipped, I believe, directly to the house in Colorado instead of our shop and he used local installers that 'know A/V'.

....

They had HDMI CEC left on which was messing a lot of other things up, and I do believe that something in the receiver isn't set correctly, but it's weird that the subwoofer plays. It's also weird that the receiver is playing audio from cable TV and the AppleTV just fine, but the BD player isn't playing audio from the main speakers.

All connections are made to the expected points. BD player is plugged into the 'Blu-ray' input on the receiver. That's what I have programmed into the Crestron control system to switch to and video is getting to the TV. I'm thinking it is in the audio section, and perhaps related to HDMI audio being set to work for zone 2 output, but I simply have no idea what may be causing it not to work the speaker bar specifically.

I'm sure I could spend 30 minutes on site and fix it, and I wish I had been sent out originally to take care of the installation myself.

 

[highfigh]

Find out if the geniuses documented the input assignments of all sources. If not, ask the customer to look at it, or for them to have someone else do it without screwing up anything.

Is the customer tech-savvy? Have them log in using the IP address of the amp, Download the configuration and e-mail it to you, so you can load it into another AVR of the same model, so you can see what was set up wrong. Then, make any changes that are necessary, download the file and e-mail it to them, so they can load it into the receiver. Turn off CEC, send an optical cable for TV audio and if the TV is far from the AVR, see if it's possible to connect the TV's audio out to the AVR through an optical-coax converter so a spare coax can be used to avoid using that shytty CEC garbage. Even Denon tells us to avoid it, so how good can it be?

If the BD is plugged into the BD input and you aren't getting audio, I would bet that the input assignment is wrong and either Coax or OPT is being used because, as you suspect, THOSE GUYS AREN'T GOOD AT IT. What about the Favorite Station 1,2, 3 buttons? Is it possible that a command for these is being used?

 

[TLS Guy]

What happens if you plug the BD player into one of the inputs you know works? What happens if you connect another device that is working to the BD HDMI input?

It is odd the sub plays. This suggests it is not a set up issue.

I think this is could be a hardware issue with that port, or may be a weird HDCP issue.