Denon AVC-A11XV no sound with movies on demand

[martenai]

That´s it folks, my very expensive Denon receiver bought in 2006 with 5.1, 7.1, Dolby x y z, no longer support video on demand?!!
I live in Portugal and am a client of MEO fiber. Internet 200/100, that works pretty good, a ton of tv channels and of course, the possibility of renting a movie at any time.
Some time ago, mabe two years at most, everything was going fine. HD tv only stereo (still today) and movies on demand with 5.1 surround working fine.
So I've been away for some time concerning to movies, but recently decided to rent a movie. For my surprise when the movie started to roll, no sound, tried other trailers, no sound either.
Now you can imagine my face at the time: A 4000$ amplifier becoming obsolete. Tried a lot of configurations, a new HDMI cable, everything I could think of, nothing made it play sound on MEO videoclub. Almost forgot, called MEO help to, but nothing new, already had tried all their recommendations. Trying to hunderstand the problem, asked them if they could tell me what was the sound codification of the Videoclub, they didn't know (
Of course I connected a new TV directly to the box and the result; everything fine, no problems.
And now this is my last chance, do any of you out there, know a way to turn around this problem with my soundlicious Denon AVC-A11XV?
Is there anything I can get to bypass, maibe other brand for the box?

Any help apreciated, many thanks in advance.
Mart

 

[lovinthehd]

They don't know the codec used by the video on demand service? At a guess I might think your service is using Dolby Digital Plus and your avr cannot handle that codec?

 

[TLS Guy]

They don't know the codec used by the video on demand service? At a guess I might think your service is using Dolby Digital Plus and your avr cannot handle that codec?

That was my first thought also. That receiver was made well before Dolby Digital plus that the streaming services use.

Blue ray discs are backward compatible. However many streams are not, and only the core is transmitted which your receiver due to its age will not recognize.

However if you switch over to PCM rather then bit stream then you should get a 2 channel stereo mix down. I say should as this does not always happen. If it does not you are out of luck.

In any event you will not get center and surround from that receiver with those streams.

Honestly it is time for a new receiver. There has been massive evolution in this technology since 2006.

 

[martenai]

Thank you guys for your answers. I already had a suspicion that it might be the cause...
Well, getting a new receiver is out of question, considering the price and the quality involved.
Do you think it will be possible to get a midle piece to make convertion from the box to the amplifyer?
Regards

 

[TLS Guy]

Thank you guys for your answers. I already had a suspicion that it might be the cause...
Well, getting a new receiver is out of question, considering the price and the quality involved.
Do you think it will be possible to get a midle piece to make convertion from the box to the amplifyer?
Regards

No there is no conversion, but did you try getting audio in two channel? The other thing you you might try. Can your TV capture those streams you want? You might be able to mix down to two channel in your TV, and connect your receiver to the TV with an optical cable.

I do think you should be able to get two channel stereo. I would be surprised if you can't.

You need to be saving for a new receiver in any case, as your unit must be getting to the end of its useful life, You can expect a major failure within the next five years. Receivers are not known for a very extended life.