damaged speakers? need help!

I

iMPACT

Audiophyte
so i just bought an entire 5.1 THX speaker set from monster, Today i opened them up and discovered that my 2 towers both have some physical damage ( Foam around mid-driver was compressed) but everything else on the towers looked fine. So i setup my speakers to see how much damage was done, both mid drivers on both towers were completely DEAD ( absolutly no sound),if i am correct the driver should still make sound even if there is damage foam but jut really crappy sound. and another problem is that one of the working driver on both speakers have severe rattling. the other speakers work perfectly, with just the center, 2 dipoles and the huge sub they sound so clean even better than a audiophile system i tried at a speciallist audio store so i know these are good speakers. i'm not sure what i should do bout the 2 dead driver but i suspect that the rattling ones can be replaced.
 
ParadigmDawg

ParadigmDawg

Audioholic Overlord
If you just bought them then return them.
 
I

iMPACT

Audiophyte
forgot to mention that I live in Canada and ordered these speakers from Florida. These speakers are 5feet tall and weigh too much to ship back and also there is going to be customs issues so component replacement is the only way
 
Sheep

Sheep

Audioholic Warlord
forgot to mention that I live in Canada and ordered these speakers from Florida. These speakers are 5feet tall and weigh too much to ship back and also there is going to be customs issues so component replacement is the only way
Make them pay for the shipping. I would contact Monster directly, or whom ever you bought the speakers from. If you bought them from a non authorized dealer, you might be SOL.

Maybe monster can sell you 2 midrange drivers.

SheepStar
 
Thaedium

Thaedium

Audioholic
Sounds to me like Monster is responsible for this. Up until you take delivery any damages done to the product you have purchased should be the responsibility of the distrubutor. But then again, you are dealing with Monster, and may well be SOL.

Just out of curiousity however, why in the world would you buy any Monster products, let alone speakers from the States when you live in Canada? I live in Canada as well and I've listened to many well established speaker manufacturers here that offer top notch products, with added convienence of being local.

with just the center, 2 dipoles and the huge sub they sound so clean even better than a audiophile system i tried at a speciallist audio store so i know these are good speakers.
Sounds to me like wishful thinking. You see, the problem with this sort of statement is that it is completely devoid of any objectivity.

For starters, what is this "audiophile" system you listened to, and in what type of environment?

Also, this "huge" monster sub is only a 12 inch 200w sub, and at $900 you could easily get any number of subs that will out-perform this not-so-huge sub.
 
I

iMPACT

Audiophyte
But then again, you are dealing with Monster, and may well be SOL.
what is meant by this?

about the audiophile system.. it had no brand on it. it was a stereo setup in a dedicated listning room. at audioark. audioark.com

i have already contacted monster and they are shipping two free mid-range drivers to replace the damaged ones. i hooked up the speakers yesterday to listen to how much damage was done and the damaged drivers have no sound at all. will replacing it fix the problem?

does the rattling from my other drivers have something to do with the break-in period or is there damage there too?
 
mtrycrafts

mtrycrafts

Seriously, I have no life.
... will replacing it fix the problem?

does the rattling from my other drivers have something to do with the break-in period or is there damage there too?
Replacing the driver should fix that problem.

The rattling is not a break in issue. And the speakers don't need a break in period. Good to go from the box. But, you do need to find out what is rattling. You may have other problems. :eek:
What you may need to do is pull the largest driver and see if you can see something out of place or something causing the rattle. Is this in both speakers?:eek:
 
highfihoney

highfihoney

Audioholic Samurai
From what im reading you have seroius problems,there are a number of things that can cause ratteling,none are good or easy fix'es,you should bite the bullett,call the supplier back & tell them to forget the mid drivers they are sending you & ship back everything at once,no delay's.

Shipping damage to speakers is always one of a few things.

1 Cabinet damage,this is the easiest to spot.

2 Crossover damage,not visable from outside. where parts are broke off the board or the entire crossover came loose from its mount,keep in mind that alot of mass production speakers have their crossovers simply stuck to the inside wall with hot glue:(

3 Driver damage,this can come in many forms & damage can be different in all the drivers in the speraker box.

Magnet damage,this is where the shipping company dropped the package so damm hard that the magnet has loosened or flat out came off the back of the driver,if this happens its a death sentance for the driver.

Loose connection from voice coil to the basket caused by rough handeling/dropped kicked,this can cause crackeling & the sound to break up.

What i dont understand is the damage to the surrounds on the mids,ive shipped a ton of speakers all over the globe & have never seen or heard of the damage you describe,i cant even see this sort of damage happening in shipping,without there being some kind of evidence that the speakers face was not properly packed & the box was allowed to slam down directly on the drivers face:confused:

I think these speakers had serious issues before they were even sent to you,alot of companies & private sellers are notorious for knowlingly selling damaged good's to buyers,that way they get full fare out of their stock & the shipping company's insurance picks up the tab.

I'd bite the bullett & send em back on the spot,you can dispute any customs/brokerage fee's on returned items easily,also if you notified the shipping company about the damage as soon as you noticed it like you should have there will be no return shipping charged to you.
 
Last edited:
I

iMPACT

Audiophyte
The box outside looked absolutly fine. it was the grill that compressed the driver inside the box , but there is no sound at all so there is internal damage to the driver.the other drivers work including tweeter.

my question again. if everything else works and only one driver has no sound if i just swap it with a brand new driver will it work? in this case if it works then i'll neeed two more drivers shipped to me
 
highfihoney

highfihoney

Audioholic Samurai
The box outside looked absolutly fine. it was the grill that compressed the driver inside the box , but there is no sound at all so there is internal damage to the driver.the other drivers work including tweeter.

my question again. if everything else works and only one driver has no sound if i just swap it with a brand new driver will it work? in this case if it works then i'll neeed two more drivers shipped to me
If every driver that has a rattle or does not work is replaced then everything should work again,this is if there is not crossver damage.
 
I

iMPACT

Audiophyte
update. i took apart the speakers and discovered that the damage caused the kevlar in the driver to get stuck thats why there was no sound. so replacing it will fix it. thnx for the help
 
Thaedium

Thaedium

Audioholic
it was the grill that compressed the driver inside the box
ugh! Shows some poor packing by Monster, Grilles should be seperated from the enclosure during shipping to help ensure this type of thing doesn't happen and that no damage is done to the grille itself.


what is meant by this?

What I meant about you dealing with Monster and being SOL (Sh*t Out of Luck) is that Monster is similar to Bose in many ways. You're dealing with a company that is in it for making tonnes of money with no care for great customer care and quality products.

Monster is also seedy enough to attempt to mislead consumers through their advertising that their is such a thing as "high-end speaker Cables". The truth is, Cables, as long as they are of sufficient gauge for the job are not going to affect the sound. Monster will gladly steal hundreds of dollars from naieve consumers with blatantly misleading them into thinking that their product has any advantage over $0.60/ft 12 gauge wires.

Further, I doubt they even manufacture their own speakers. I would suspect that they merely brand them, and mark them up extremely high simply because of that.


As far as what you heard at Audioark... I'm not sure what to say. Its a reputable store, that sells the like of Sonus Faber, which I have no doubt would blow the Monsters away without even trying.


Regardless, good luck with your speakers. I'd take Hifihoney's advice personally, its not worth the hassle to practically rebuild the speaker yourself. Better to have Monster do the job right the first time, and save you the headache.
 
M

markw

Audioholic Overlord
Your experiences so far do not bode well for these speakers.

That both midranges are damaged is not a good thing, and it's unlikely as well. One I could perhaps justify, but two, well...

Rattling will not be cured by break-in. Nothing will be cured by break-in. Rattling is a sign of either a broken speaker of misuse in he past. Were these new or used?

Having both these problems with a "brand-new" pair of speakers is a bad omen.

Bite the bullet and return them. Get your money back and move on.

If you bought them from Audioark you should have no problem. They seem like a reputable dealer.

If you merely used Audioark to demo the speakers and then purchased them for the lowest price you could find on the internet, well...
 
I

iMPACT

Audiophyte
it's alright i'll just replace them cause yesterday i was just crazy enough to pull out the driver and take a look. everything was fine it was just the cone was rubbing the phase plug (rattling) and the more serious one was the cone was pushing against the plug. everything is alright

at audio ark the one i listened to was probably a lower end system. i in fact did listen to the sonus faber Domus series. just simply amazing, but they were way out of my budget

i bought these speakers because they were within my budget and they do sound really good and the quality of the speakers is really solid and heavy, nothing fake about them like the stuff mentioned in the audioholics guide to loudspeakers
 

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