COBY CS-P94 Incompetent company
Recently ordered the Coby CS-P94 5.1 speaker system The "on" led light does not come on at all, only 2 (right and left) speakers work at all no matter how or what components I connect it to, and those two have a constant loud hum emitting from them. The problem is Coby makes the customer pay for shipping to return the item AND requires a $12 money order with the return to ship out a replacement, with no option to replace it with something better. This basically means that I would be spending another $24-$30 to most likely receive another defective unit, which with my original purchase price totals over $80 for something I don't really want to own. Even their customer service department in Ohio at 800-727-3592 finally admitted they get numerous calls for this defective product (spoke to 5 different reps hoping for better assistance). That same number is listed as tech support, which it definitely is not. My basic knowledge is much more extensive than theirs. I have emailed the tech support link at cobyusa.com 4 times to attempt to troubleshoot the unit to verify it is defective, and have yet to receive a response. When I called Coby direct in Long Island, NY at 800-688-2629, they were utterly useless and only gave me a 718-412-4163 to call the Coby return department in Mastis (sp?), NY. Of course you only get a recording every time you call that doesn't even recognize the number as Coby, and simply says "leave a message". Tried that 10 times. Hope this review will forwarn buyers considering any Coby product purchase.