Cannot get into Denon Set-up on Samsung TV using ARC

[MontyTheLab]

Hello,
I am embarrassed to post this but I cannot seem to get into set-up menu on new Denon AVR-X3400H.

I have the receiver connected via HDMI (ARC) on both the receiver output and the correct HDMI (Arc) input.

It's a fairly new 60 inch Samsung Smart TV and good quality HDMI.

I sometimes see it 'Flash' into the Denon setup menu and then it no longer sees a signal on the TV.

Do you think I may be dealing with a Samsung issue or a Denon issue? Any ideas?

Thank you!
Ross

 

[MontyTheLab]

This is a very frustrating 1st experience with Denon. I have had many Onkyo & HK receivers over the years without setup issues.

 

[lovinthehd]

First I'd try a soft reset (unplugging the avr for a while), then a system/microprocessor reset if that doesn't bring it up normally. Could be hdmi handshake issues, too. Sometimes duds are shipped, too.

 

[M Code]

Common issue..
Neither the Samsung display or Denon AVR are HDMI/HDCP certified...
Both brands do their own in-house self-cerification which is abbreviated compared to the certification done by the HDMI compliance labs. The 1st thing to try would be to exchange the Denon AVR..

Just my $0.02...

 

[MontyTheLab]

Thanks for your responses. I was able to finally get it to work. I think the HDMI behind the TV was pulled a little too tight when I switched it to the ARC port. I pulled some slack and was able to get to set up screen and update etc. I am still a bit old school with home theater and have many more questions that I need to dive into. ha