Audio Dropouts

[Garreth Thompson]

Hi guys I'm having a huge problem with audio dropouts. I'm using a Samsung 55 inch 6500 series tv. With Yamaha ysp1600 sound bar. When using the Netflix and plex apps I get consistent audio dropouts. I'm a newbie and I'm stumped. Can you help

 

[everettT]

WiFi or hard wired?

 

[everettT]

Also have you looked at your network profile if using wifi

 

[mtrycrafts]

You also need to check the TVs audio out, how it is set up.
Samsung may know how to set it up.

 

[lovinthehd]

So the video plays fine, you just lose audio altogether or intermittently? Specifics on connections would be good....

 

[Garreth Thompson]

The soundbar is wired through arc and optical. The video plays perfectly. It only happens with the plex and Netflix apps on my TV. If I play through Xbox, blue ray or sky it's perfect. Also if I play Netflix through the Xbox app it's also perfect.

Completely stumped

 

[lovinthehd]

You have the TV connected both by ARC and optical?

 

[Garreth Thompson]

Yeah Sorry i meant to say ive tried it both ways.

 

[lovinthehd]

Ah, ok. Wouldn't think it would change anything, but worth a try...was more curious why both. I never got great performance from tv based apps, and in my case lacked multich audio as well, haven't used my tv based apps in a long time...

 

[Johnny2Bad]

Sounds like a HDMI handshaking issue. Have you tried switching to a different input (say, broadcast antennae; doesn't matter if you actually have an antennae) for five seconds or so, then back to your desired input?

Symptom of a handshaking issue is audio mostly works but you get periodic brief dropouts with no sound.