Anyone buying from Audio Advice ?

[lovinthehd]

Have only been running across them due a review here on Audioholics then on Erin's Audio Corner. Count me impressed on them getting involved and providing test subjects! Definitely will consider them when I do (more if these days) purchase....just curious who's used them, comments, etc.

 

[Danzilla31]

Have only been running across them due a review here on Audioholics then on Erin's Audio Corner. Count me impressed on them getting involved and providing test subjects! Definitely will consider them when I do (more if these days) purchase....just curious who's used them, comments, etc.

Not yet but I'm impressed with what they are doing as well may try to do some with them in the future

 

[Wolfpacker98]

I won't use them at all and they are local. Their response/follow through has been half hearted and in my opinion bad and if it's this bad when I haven't fully engaged them then it usually goes downhill from the starting point.
Here were my situations...

Couple years back I went to their store. Was looking for some decent outdoor speakers for the deck and pool area. He recommended B&W's and some others. Told him I also was looking to do a whole house audio soon. Anyways, gave him my info and never got a call back. I think I even left a message once, but it was a few years ago and I don't recall those specifics. Ended up doing a Russound MCA-88 from Crutchfield for the whole home and several sets of in-ceiling speakers.

 

[Wolfpacker98]

Continued....
2nd time was recent. I'm looking at starting my HT project. I went to their recent downtown weekend trade show they host. It was a good show with lots of vendors. They even sent an automated reply, "thanks for attending." So they should know I'm a live target. So afterwards I wanted to engage them about some questions on the JBL synthesis line.(since I'm building the room I had some speaker layout questions). I was on their chat feature and one of the guys just flat out said, you're better off emailing us than asking over chat my basic question. ok. So I sent them an email through their online portal. Marty got back to me and asked for a phone number said someone would call today. Never got a call. couple days later I got an auto email asking how I would rate the support I received. I clicked bad as I still hadn't heard from anyone substantial. 3 full days later someone called and left a message. I called back 3 times and no answer. Haven't gotten a call back yet.

If they put that little effort to begin with then it will only get worse later, especially once they have your money.

 

[davidscott]

Continued....
2nd time was recent. I'm looking at starting my HT project. I went to their recent downtown weekend trade show they host. It was a good show with lots of vendors. They even sent an automated reply, "thanks for attending." So they should know I'm a live target. So afterwards I wanted to engage them about some questions on the JBL synthesis line.(since I'm building the room I had some speaker layout questions). I was on their chat feature and one of the guys just flat out said, you're better off emailing us than asking over chat my basic question. ok. So I sent them an email through their online portal. Marty got back to me and asked for a phone number said someone would call today. Never got a call. couple days later I got an auto email asking how I would rate the support I received. I clicked bad as I still hadn't heard from anyone substantial. 3 full days later someone called and left a message. I called back 3 times and no answer. Haven't gotten a call back yet.

If they put that little effort to begin with then it will only get worse later, especially once they have your money.

Wow. That's pitiful