Adcom customer service - Good

J

joebob

Audioholic Intern
My 2 year old daughter managed to remove and lose the power button on my Adcom 5503 amp a couple of weeks ago. I don't know if she ate it, or what, but I can't find it anywhere. I sent an email to Adcom to ask them about a replacement button. They replied, "Sure what's your address?". I bought the amp on Audiogone. Adcom doesn't know me from Adam. They didn't ask me for my registration or credit card number, or even where I bought it. A few days later the power button showed up in the mail. Now I'm back in business. It's nice to see that there are a few companies that know what customer service is.
 
Tom Andry

Tom Andry

Speaker of the House
You know what is great about this story? It's a POWER BUTTON. Maybe 2.5 cents of plastics and labor, 39 cent stamp, and you've got a customer with a great story. Why don't more companies realize that it is the little things that engenders customer loyalty?
 

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