A thumbs up for Kohler faucets

Swerd

Swerd

Audioholic Warlord
Every once in a while it's really nice to stumble over an excellent product made by a company with wonderful customer service.

I've had a kitchen faucet made by Kohler for decades. It's a typical washer-less single lever faucet. It was installed when my house was built in 1993. The other week, it began to leak from under the swivel base of the faucet. I called Kohler Customer Service to order a new valve core. The Customer Service rep told me that my faucet has a life-time warranty, and she is sending me that part, plus an O-ring repair kit, free of charge :):):).

So, let's hear it for Kohler! They're a very large US plumbing manufacturer, based in Wisconsin. You only have to buy a product from them once.
 
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BoredSysAdmin

BoredSysAdmin

Audioholic Slumlord
I bought a whole-house Kohler generator. I selected it after long research and talking to several electricians.
They make quite a few different products, including this.
 
Swerd

Swerd

Audioholic Warlord
I bought a whole-house Kohler generator. I selected it after long research and talking to several electricians.
They make quite a few different products, including this.
I know nothing about whole house generators, but would be interested in knowing what you've learned about them.
 
BoredSysAdmin

BoredSysAdmin

Audioholic Slumlord
I know nothing about whole house generators, but would be interested in knowing what you've learned about them.
Sorry for offtopic, but you asked for it :)

Most home generator models under 20kWA are running on Natural Gas. They could also run on LP gas and generate more power, but no one wants to deal with refilling bottles/tanks if it could be avoided. Going with the Natural Gas option, you'd likely need to upgrade your gas meter to a bigger one, but the charge (if any) should be nominal.

I went with a fully integrated setup, which included automatic shedding (turning off) AC power-hungry devices - Air Conditioners in my case. Unluckily my gas and electric meters were on opposite sides of my house, so I chose to install genny on the gas meter side as electric cable (AWG #1 btw) is cheaper and easier to run as my basement is still unfinished. Part of installing your existing main power panel becomes secondary, where now utility power goes to the new panel, which in my case was installed outside.

There is basically a mandatory annual service (get it or lose warranty) on genny regardless of its use/run hours. In my neck of the woods, it's a ballpark of $400/year. Anyone offering bi-annual service is a thief. What else could I say? My model has "smarts" in the sense that it connects to home internet, and using Kohler's cloud service, you could get alerts, monitor usage, and schedule genny exercise. Not much else. My home assistant could integrate with it, but I haven't thought of good ideas to use it yet. A few years ago, my 20kWA Kohler genny was around 5-6k MSRP, and the total installation was about $11k. Real estate sites say home genny usually sees near 100% return on sale time.

From what I learned, Cummins HOME gennies are subpar in quality. They may be better in commercial space, but at that point, the brand to go with is CAT. The leading players are widely promoted, Generac and much less known Kohler. Both are good in quality, but Kohler is a bit better.

Mandatory photo:
 
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adk highlander

adk highlander

Sith Lord
Thanks BSA. We have been looking at gernerac as they are the big game in town. Nice to hear about an alternative. We keep kicking the can but power outages are regular where I live and now that I work from home it is becoming more necessary. We are propane here so I need another tank so that adds another $600 or so.
 
Mikado463

Mikado463

Audioholic Spartan
along with Kohler I've been a Moen customer for years, same excellent warranty. I suspect Delta offers the same...
 
Labycryz

Labycryz

Audiophyte
I love hearing stories like this. I’ve had similar luck with my Bathroom Taps – bought them a while back and they’re still going strong. As for me, it’s really nice when companies back up their products with good customer service. Well, you know, little things like that make a big difference, especially when you need a quick fix or part replacement.
 
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highfigh

highfigh

Seriously, I have no life.
I'm remodeling a bathroom in a rental and because of my situations, the budget is very small. The shower/tub valve was shot, so I looked on Next Door for a replacement and found a complete set of Moen valve and their Banbury spout/shower head/handle & trim and all of the piping for five bucks- I removed the piping because it had been cobbled together with too many parts and I wanted as few joints as possible. Well, the cartridge was dry and when I removed it, I found that a metal part inside was broken, so I called to ask a question about the rebuild kit I had found at Menard's which she told me wasn't one of their items.

I told the woman at least three times that I wasn't the original owner and was only asking about the rebuild kit, partially because a new cartridge costs more than $50, but she said that she was going to send a replacement at N/C, anyway! How dare she provide that high level of customer support! It has been quite awhile since I was treated that well by CS. I had to pay $8 for shipping (oh, darn!) and she also sent a link for a 75% off digital coupon- if I could use it, great and if not, I could forward it to someone who could.

She also knew what she was talking about and that's something I have found completely lacking from AV companies- before COVID, they had knowledgeable people and once it was over and they needed to get back to business, all they seem to have done is fill chairs. A lot of people I have contacted are still working at home.
 
Eppie

Eppie

Audioholic Ninja
Our local plumbing supplier (not the big box stores) is great for Moen support. When the tub/shower valve leaked, the front snapped off and I could not use the removal tool. I had to drill into it and use a couple of screws to pull it out. The supplier still gave me a new replacement cartridge for free, no questions asked. Lifetime does mean lifetime for Moen. They still make cartridges dating back many years.

Only real issue I had was replacing the bathroom faucet. The upper escutcheon barrels had rusted onto the brass body and would not budge. I needed to remove them to replace a broken cartridge. I had to cut them off with a Dremel so the faucet was ruined. I have since learned to coat all threads in anti-seize compound when assembling plumbing parts. You'll thank me years later!
 
mtrycrafts

mtrycrafts

Seriously, I have no life.
... Lifetime does mean lifetime for Moen. ...
Hopefully they stay in business for a very long time. ;) :D
My NuTone whole house intercom home control system has a lifetime until they went out of business. :eek:
 
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