Verify that your HDMI cables are connected to the correct equipment (DVD/Blu-Ray player, TV, etc.). The piano/guitar pic on ur TV should only be visible when the "Input" (AV1, AV2, etc.) is not connected to anything. If that fails move the HDMI cable currently connected to the ARC connection (HDMI OUT 1) to HDMI OUT 2 connection for testing purposes. Also recommend that u power down the RX-A1040 AVR every time u move/connect the HDMI cables to a new input on the back of the AVR.