It didn't occur to me that the ham would be frozen solid. Dumb a**. I got Niki all worked up, and then realized that there is no way that we're going to have any for lunch.
On the plus side, I actually got about 20 pounds of ham instead of 16! Plus, it arrived with four reusable (at least, they seem reusable) gel freezer packs - and a nice cube styrofoam container that I could use when I pick up cold stuff from the store. Sweet!