Maybe that's because you didn't buy from an authorized dealer? Because as I understand it, URC doesn't release the full version of software with the latest updates on the website. A terrible business decision if you ask me - but that's another story.
Also, is their a general help file that helps you program the remote, or is it entirely up to you to figure out? I'm sure I can handle it, but it would be helpful if there is something to read to make sure I'm getting all the features out of it that are available. I really hate this URC company, I wish I wasn't buying from them!