Volume Controls
Since you have 12 seperate amplifier channels, you don't need to use the impedence matching feature, so verify that all of the volume controls are set up for use with 1 pair of speakers. The impedence matching feature is used when you want to take the output from 2 stereo amplifier channels and connect it to speakers in 2, 4, or 8 rooms. The volume control divides the power between rooms so that the receiver will still see an 8 ohm impedence.
Also, before returning the speakers you could verify that the volume control is not the issue. Turn the volume controls in the 5 working rooms to the minimum level. Bypass the volume control in the problem room and use the volume on your receiver to adjust the sound level. If there is still a problem then replace the speakers. Your polks probably have a 2+ year warantee so getting a replacent speaker should be easy.