It's a TOTAL RIP OFF!!!
"I purchased this product a couple weeks ago. I did my research and waited for the ideal product for what I was looking for. This product boasts a lot, but fails to follow through.
- BluRay player was faulty right out of the box
- streaming movies and music glithces and freezes and the navigational features malfunction
- Sound is awful, subwoofer is too loud and the high levels are quiet. On top of that the options to adjust the audio are inadequate, all you can do is increase or decrease the decibles on the bar and subwoofer....which doesn't do anything for the awful mix levels.
- inputs are minimal, you only have an optical in for audio and THAT"S IT!! This means that you have to run your cable and any other device to your TV then run the optical cable to the speaker unit. Why don't they have the inputs to receive all devices to the unit and then only need to run the video to the TV? This wouldn't be an issue exect the sound quality is poor going to the TV then to the unit and there is no way to adjust it properly.
On top of all that, I tried calling in to Customer Support to get a replacement or have them fix mine...(remember the blu-ray player doesn't work) and they say they can't just send a replacement, I have to pay to ship it to them and wait a 3-4 weeks for them to fix it and get it back to me. i tell them I am not paying for faulty brand new equipment, they say they will send me a pre-paid shipping label and I would have it by email in a few minutes. It has now been over a week and dozens of phone calls and I still don't have it.
All this could be overlooked if I paid very little for this sleek, feature rich peice of trash...but it's $800!!!!!
Samsung Customer Care is the worst I've seen in a while AND this product is a total RIP OFF!!!!"