Emotiva customer service rocks

[ChunkyDark]

So 11 days ago I discovered my ultra 12 was no longer so ultra, in fact in was not making a damn noise. This happens to be the day I received the Matrix trilogy on BD
So I email Emotiva and whine about my first world problem. Cutting to the chase I'm now listening to Primus while writing this and getting pleasantly kicked in the chest

Cool - The day they received the plate they found a bad cap, replaced it, and I got email from them with tracking number for return trip home.

Even cooler - I sent them the amp plate in my Oppo box with all the padding. Later I kicked myself thinking i'd never see it again and what would I do if it needs service. The amp came home in the Oppo box

 

[agarwalro]

Nice! Thanks for sharing.

 

[djreef]

Emotiva customer service does smoke. Even after you sell your Emo gear to someone else. It's like the gift that keeps on giving. One of the big reasons why I'm a repeat client. Trust weighs heavily.

DJ

 

[timoteo]

I have told this b4 but I also had a great experience with Emotiva. I had purchased an XPA-5 for regular price. 2 weeks later it went on sale for $100OFF. I called & politely asked if I could get the discount since I was in the trial period. She said no problem! I got a check a week later for $100

2 big thumbs up for Emotiva's customer service!!!