Axiom: OUTSTANDING Customer Service

[DBooger]

I had a shipping boo-boo with my Axiom M80 HT. Brent @ Axiom Customer Service logged my issue, got a new speaker out to me PRONTO, and a few days later I had a pre-paid label to return the damaged goods. I reboxed it and dropped it off at UPS. No fuss, "Customer was King", I'm COMPLETELY happy.

Oh, it sounds pretty good, too.

 

[rmk]

I had a shipping boo-boo with my Axiom M80 HT. Brent @ Axiom Customer Service logged my issue, got a new speaker out to me PRONTO, and a few days later I had a pre-paid label to return the damaged goods. I reboxed it and dropped it off at UPS. No fuss, "Customer was King", I'm COMPLETELY happy.

Oh, it sounds pretty good, too.

That’s great DBooger (how'd you pick that name, lose a bet?).

The Axiom folks are a nice bunch of people and make some really good audio products. Enjoy the M80's!

 

[MidnightSensi]

Yeah, Axiom is awesome. I use their M2 inwalls for my distributed audio. I didn't want to go crazy in cost, and figured I'd give them a shot. I was so pleased in the value - they have an enclosure, go in easy, and sound very nice.

I also had a great customer service experience with them. It has been a while, but it was something like I ordered some pairs of the M2s and one pair I selected a different color by accident. The guy thought it was strange, and called me on it to make sure that was what I wanted.

My friend wants some mini-theater speakers for his living room, and he is on a budget, I was thinking of recommending some Axiom bookshelves and planned to research it a bit.

 

[billy p]

I had a shipping boo-boo with my Axiom M80 HT. Brent @ Axiom Customer Service logged my issue, got a new speaker out to me PRONTO, and a few days later I had a pre-paid label to return the damaged goods. I reboxed it and dropped it off at UPS. No fuss, "Customer was King", I'm COMPLETELY happy.

Oh, it sounds pretty good, too.

When I placed my order for my surrounds I received an email from Noreen and the one thing that struck me was this message, " Proud member of the Axiom Team since 1988"...this shows me they must be great to work for as well.....

Just my 2 cents....

 

[mtrycrafts]

I had a shipping boo-boo with my Axiom M80 HT. Brent @ Axiom Customer Service logged my issue, got a new speaker out to me PRONTO, and a few days later I had a pre-paid label to return the damaged goods. I reboxed it and dropped it off at UPS. No fuss, "Customer was King", I'm COMPLETELY happy.

Oh, it sounds pretty good, too.

Great news As I like to say: some companies bend over backwards in customer support; others will break first.