Hi Ken,
Thanks for your review. We are sorry that the service you have received fell short of your expectations, and will work to address these matters in order to improve our overall shopping experience. We have been growing very rapidly in the past few months and have been unable to keep up with the email and phone call volume at times, which is something we are working to improve.
As Gene mentioned, the Onkyo TX-SR707 has been a very high demand item since it won the Audioholics Product of the Year award. As a matter of fact, it has been backordered everywhere. Sadly, we have been misled by our Onkyo supplier about when we would get more units in stock. We did receive a restock order on the 26th, but only got 11 pieces instead of the 50 that were promised. Unfortunately, there were more than 11 people ahead of you on the backorder list at the time.
We would be happy to offer you a free upgrade to the Onkyo TX-NR807 due to the delay. (NOTE: It is sold out right now but expected back in stock well before the TX-SR707). We could also offer the Yamaha RX-V1065 which is in stock right now.
Also, we aren't going to delete your post. We screw up sometimes just like any other business, but pride ourselves on going out of our way to make things right.
Best regards,
Will / Audioholics Store Management