In February of 2011, I bought a Pioneer Elite SC-37 surround receiver from audioholics.com. We're working on a remodel, and it took a while to get the cabinetry done -- but we finally managed to get the amplifier installed in June of 2011.
It worked great until November of 2011. It turned off while listening. Then, it wouldn't turn on; it would start, turn itself off, and flash the blue iPhone/iPod LED.
We took the amp to a local Pioneer-authorized repair center. They accepted a $75 deposit to diagnose the amplifier. We asked about warranty service and provided receipts and contact information from our audioholics.com purchase; we understand the purchase to be covered by a one-year warranty directly from audioholics.com.
We also contacted audioholics.com to put them in touch with the repair shop. On the phone, audioholics.com acknowledged the warranty and said they'd fax the necessary documentation to the repair shop to enable the repair. The shop kept the amp for two weeks before we called to find that they never heard from audioholics.com. We contacted audioholics.com by phone and they insisted they were in touch with the repair shop. The repair shop received nothing.
We haven't received any written response from audioholics.com. I've also tried contacting Pioneer and have received no response.
After three weeks at the repair shop, no work had been completed. I retrieved the amp (leaving behind my $75 deposit), bought a replacement board myself from the Pioneer parts department. I replaced the board and repaired the amplifier.
Does anyone have a reliable way to contact audioholics.com? I'm glad my amplifier is working again, but I'm disappointed to have spent $450 in parts, suffered a month of downtime, and had to do the repairs myself. Worse, I'm completely put off by audioholics.com's inability to work with the repair shop and honor their warranty.
