I've had TV, Internet and now phone service with Comcast. They simply are the worst at customer service. Here's my recent experience with their phone service.
I had a Comcast sales representative come to my door at the beginning of June 2005. He convinced me to switch both my phone lines to Comcast and that I would save around $50 per month. I went ahead with the deal and I had service by the end of June.
The lines were loud, but I just lowered the volume on my phones and that was fine. My lines were supposed to be private, but when I called someone I would be caller id'd. I got my first bill and there was a setup fee of $30. On my contract, the salesman wrote right on it, "No setup fee". These were not big issues that I could'nt get past. After all, I was saving money. The big problem is that on July 3rd, my phone service was completely dead for over 24 hours. It then died again for 4 hours on August the 8th. By that time I was done with Comcast and I had called Verizon to take back my line. Verizon couldn't get that scheduled until August 16th. So here I wait.
I'm writing this today because yes, my phone lines are dead again on August the 11th. Whenever you call Comcast, they can't tell you really anything. They have no clue as to what is or isn’t working. They tell you they'll have a technician call you back and schedule an appointment for the next day. Sometimes they call and sometimes they don’t. I've asked to talk to a supervisor three times now and it takes them 24-48 hours to call you back... if they ever do. The last time I asked for a call back, I got a call back two days later. I was checking out at the grocery store and asked them to call me back in 5 minutes. It took them 10 minutes, I was in my car and I was not in a covered cell area so I missed the call. They left me a voice mail and the message was, "Please call the 800 number if you have any more questions". This company is a joke. They are so over loaded with service calls because they're phone technology is just like their Internet and TV service... It SUCKS! You never know when you'll be without service, but it's just a matter of time before it goes out.
I put up with their Internet service for 5 years because they were the only Broadband company in my neighborhood. For the last 3 months I now have Verizon FIOS Internet Service and it hasn’t been down yet. I should have known better to switch my phones to Comcast. Knowing what I know today, if they were the only company providing phone service in my neighborhood, I wouldn’t have home phones. I would just simply switch to cell phones.
Comcast’s service is so unacceptable and so frustrating that now I just want revenge. I run a business out of my home, and I know for a fact that I've lost at least a couple of orders because I didn't answer my phone. Anyway, DON'T SWITCH TO COMCAST EVER or you'll be very sorry.
Please feel free to share your story with me. I’m making a new career of letting the public know about this.
danvelez@verizon.net
Comcast Digital Cable - Good, Bad and Ug
Comcast is horrible
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