Help with Denon DCM-380 CD Player needed

heepdog · #1 09-19-2003, 09:54 PM

Hi there - this is a B Stock 5 disc changer I just got today from Dakmart, an authorized online Denon dealer. I took the 2 red screws out from the bottom just like it says and plugged it in. Just a few seconds after turning it on, it makes a small whirring noise and then an ERR message comes on the display. No amount of pushing buttons etc changes anything. The tray just won't open. I even put the screws back in and took them out a couple of times but no dice. This is really frustrating. Any helps or tips on getting this straightened out would sure be appreciated. Luckily there's a warranty on this, but I'd hate to send it right back! *Thanx

Eric · #2 09-19-2003, 10:26 PM

What you’re describing sounds fairly fatal. This is a long shot but, their may be a disc in the player that has jammed the door. If you’re so inclined, you might pop the cover and take a peek. I would take it back myself. I’ve had my DCM-380 for some time now and not a single complaint; bought mine new though.

heepdog · #3 09-20-2003, 10:11 AM

Thanx for the reply Eric. Is it possible a disc is in there even on a B stock item? *Popping it open is a possibility but I'm concerned it might invalidate the warranty.

Eric · #4 09-20-2003, 07:37 PM

If you’re worried about them taking it back then I’d suggest returning it without opening it.

heepdog · #5 09-20-2003, 08:04 PM

I'm gonna call Dakmart and/or Denon on Monday and see if there's anything we can do over the phone. I'll send it back if all else fails. I was really looking forward to playing with it this weekend. First time I've ever bought a B Stock item. Got it at $100 less than regular price, but now I'm not so sure it was really worth it. Thanx again.