onkyo tx-nr609 firmware problem

[TLS Guy]

Well I received the receiver back from the Best Buy service center today. The technician notes stated that the unit was tested with THX dvd, and no problems were found. have customer check speakers. I am so frustrated right now. Of course there would be no faults found if they did not switch to one of the thx sound modes...I guess its time to ship it to an Onkyo service center.

They are all pig dribblers at Best Buy now. The CEO resigned after allegations of chasing skirt round the shop.

I hope Onkyo are smarter, but I would far from discount getting the same result. You had better tape a label to it with very specific instructions.

I would say it is at least 50/50 it will come back the same way, may be even worse odds.

I would respectfully suggest to them they reflash the BIOS, reload the latest firmware and test the unit thoroughly.

If that does not cure it, you need a new receiver, as it will mean a bad microprocessor board.

[e_farrisaki]

Hey Crash,
If I were you I'd go on their forum and see if they help you out. It's on their website. Hey ya never know.

[Crash]

Hey Crash,
If I were you I'd go on their forum and see if they help you out. It's on their website. Hey ya never know.

I have been scanning Onkyo's forum....but I already sent it UPS to Onkyo's service center, it should be there tomorrow. Luckily I have my old Sony str-de675 as a back-up receiver.

Thanks to all for the suggestions! I have been a long time reader, just haven't posted before this. This site is a wealth of knowledge.

[Crash]

Just thought I would report back. I got my receiver back from the Onkyo service center (ABL Electronic Service) today. Everything seems to be working as it should. The paperwork states they replaced the HDMI board and reloaded most recent firmware. So I guess I was wrong for thinking it was the firmware. I sure hope the new board last longer than seven months.

[fuzz092888]

It should, sounds like yours may have been one of the ones that was affected via the big recall they had with the hdmi boards. Hope everything works out, just to be safe you should invest in some fans to keep everything nice and cool.

[TLS Guy]

Just thought I would report back. I got my receiver back from the Onkyo service center (ABL Electronic Service) today. Everything seems to be working as it should. The paperwork states they replaced the HDMI board and reloaded most recent firmware. So I guess I was wrong for thinking it was the firmware. I sure hope the new board last longer than seven months.

Thanks for the follow up. I think it is really strange that the HDMI board would cause trouble with just one, or any come to that listening mode.

I wonder if they just replaced the HDMI board as they have been having so much trouble with them, and it was the firmware.

As Fuzz says, keep it cool. That means lots of space round it and fans. It seems the problems with these units are to a large extent heat related.

[gabe973]

Just wanted to add my own experience with my TX-NR609 (purchased July 2011) since this was the only mention of this problem that I was able to find.

Same story really. Upgraded firmware, tried to play a bluray, and once it went into THX mode, all kinds of extremely loud noises started coming out of the speakers. All of the other modes were fine. Tried the same steps...try to reload the firmware, which it doesn't allow. Tried to clear the unit...didn't help. Checked the serial number and it wasn't part of the recall. Posted to Onkyo forums and Onkyo said to take it to a service center.

Oddly enough, I took it to the same place, ABL Electronics, since they are close to where I work. I just got the unit back...haven't even hooked it up yet...but this is what the slip said.

"Traced problem to and replaced defective HDMI board on chassis & upgraded firmware to specifications. Reassembled unit and checked operation"

So looks like at least two of the same problem with the same unit. Even went to the same repair shop and had the same fix.

Gabe

[Jlake826]

Hello all,

I am new here. I just upgraded to a Onkyo 609 from an older model onkyo. When i swapped out receivers, my tv picture quality is much worse than it previously was. Im sure this is a setting issue somewhere but i cant figure it out. When i say worse, my picture quality used to be crystal clear when viewing fios hd, ps3, and xbox. Now the picture on all high def sources is jittery. During fast action scenes it gets blurry or almost pixelated i guess....just as an lcd tv tends to.

My system consists of:

Samsung PN58B860 58" Plasma tv

Onkyo TX-NR609 Receiver

Sony PS3 "fat" ( 1st generation)

Xbox 360 Slim

Verizon fios hd set top box

klipsch Quintet 5.1 Speakers

Klipsch 10" powered subwoofer

Now when i swapped to install my new reciever, everything is run the same exact way as the old receiver.

The hdmi " output " on receiver is run to the hdmi 1 on the Samsung TV
The PS3 hdmi is plugged in to the BD/DVD input on the Onkyo
The FioS hdmi is plugged in to the Cable/Sat input on the Onkyo
The xbox 360 hdmi is plugged in to the Video Game input on the Onkyo

This was the exact way the old receiver was wired. I cant figure out why the picture quality has turned so bad. Not only is it jittery at fast paced sources, but now commercials on the high def broadcast are barely viewable....they look worse than standard def, it seems like everything in the background of all sources is " snowy"

I am losing my mind trying to figure this out. I am not sure if it is a pass through setting, an hdmi issue, or possibly an incorrect upscaleing setting.

Could really use some advice before i lose my mind.

Thank you any one who takes the time to read this post!!!